10/07/2018
GROUPS - Update to Group Procedures
The following are the changes to group procedures:
- Changes to time limits (TLs) and prepaid amounts.
- Pre-payment refunds.
- We formalize the procedure for Groups requested through GSO for Brazil and Chile as a quotation system.
- In addition to the current Group check-in, now individual check-in for members of the group have also been made available (both options are available).
1 The following time limits and prepaid amounts apply to all group bookings made starting on 26 of June onward in Argentina, Bolivia, Chile, Ecuador, Peru, Mexico, Paraguay, and the United States, and, from July 2nd in Colombia:
Commercial Conditions for Time Limits (TLs) and Pre-payments |
|||||
Route |
Group Departure Point |
TL Pre-payment or Advance Payment |
Prepaid Amount (p/psgr) |
TL Full Payment (TL Client) |
TL Issuance |
Long Haul |
Departures 65 or more days away |
14 days after confirming the booking |
USD$ 100 |
31 days before flight departure |
3 days before flight departure. |
Between 64 and 35 days prior to departure. |
7 days after confirming the booking (except for Colombia which increases to 10 days) |
USD$ 100 |
31 days before flight departure |
||
Between 34 and 8 days prior to departure |
Not applicable |
Not applicable |
3 days after confirming the booking |
||
7 days or less away from departure |
Not applicable |
Not applicable |
1 day after confirming the booking |
||
Regional / Domestic |
Departures 45 or more days away |
14 days after confirming the booking (Except for Colombia which increases to 21 days) |
· Regional USD$50 · Domestic USD $25 · Domestic Colombia COP 50.000 · Domestic Ecuador: Galapagos 35USD for the remaining domestic routes EC 25USD |
21 days prior to flight departure. |
3 days prior to flight departure for domestic flights
2 days prior to departure for domestic flights |
Between 44 and 25 days prior to departure. |
7 days after confirming the booking (Except for Colombia which increases to 10) |
||||
Between 24 and 6 days prior to departure. |
Not applicable |
Not applicable |
3 days after confirming the booking |
||
Departures 5 or less days away. |
Not applicable |
Not applicable |
1 day after confirming the booking |
||
Please consider:
If the Pre-payment TL and Full payment TL overlap, the first deadline must be honored (the most restrictive deadline applies)
The Santiago (SCL) - Easter Island (IPC), route is considered a regional route.
2. Pre-payment Refund Policy (Applies with immediate effectiveness)
The refund is permitted with no penalties returning 100% of the pre-payment or full payment if made within the following limits:
- Long Haul Routes if the cancellation is requested 90 days or more prior to flight departure.
- Regional/Domestic Routes if the cancellation is requested 60 days or more prior to flight departure.
Exception The US:
Refunds of pre-payment or full payment have no penalties independent of the route provided the following:
- If the cancellation is requested 90 days or more prior to flight departure the full amount is refunded (100%).
- If the cancellation is requested 60 days or more prior to flight departure the passenger will be refunded 50% of the pre-payment.
Exception Colombia:
The refund is permitted with no penalties returning 100% of the pre-payment or full payment if made within the following limits:
- Long Haul Routes: if the cancellation is requested 60 days or more prior to flight departure.
- Domestic and Regional Routes: if the cancellation is requested 45 days or more prior to flight departure.
Groups can still reduce the number of party members by 10% without incurring any penalties applicable to the pre-payment.
Time limits and other considerations for refunds of pre-payments in Uruguay, Europe, Brazil, Asia and Oceania remain unchanged as indicated in the Groups chapter of LATAM Trade.
3 We formalize the procedure for Groups requested through GSO for Brazil and Chile as a quotation system (Applies with immediate effectiveness)
The quotes through GSO must be made through the following link that is available at LATAM Trade.:
https://gsoprod.latam.proscloud.com/#/new-request
The name of the group must be correctly entered in the request made through GSO, in order to identify possible duplications and the business to which it corresponds. The name of a group must contain minimum 3 and maximum 23 characters to allow easy identification, you can not enter numbers, name of agency or destination city and the word "group" must be omitted. In the case of schools or student tours, you must identify the name of the school, grade and letter, and for sports groups you must identify the type of sport or the name of the club.
Examples:
Schools: COLEGIOALCATARAIIA
Sports: CLUBFUTBOLXXXXX
4 In addition to the current Group check-in, now individual check-in for members of the group have also been made available (both options are available) (Applies with immediate effectiveness)
LATAM has implemented the new Check-in for groups, with which a passenger that is part of a group reservation can make their individual Check-in through LATAMTrade.com.
Given the above, passengers will have the option to check-in the entire Group and check-in as an individual passenger.
The check in is available in the "LATAM Services" section
You must enter the option "Check-in" and then enter reservation code and last name.
Does not apply to routes to and from the United States.
Check-in under the model "Group Leader" continues to work in the same way, so today both models are enabled and operating in LATAM Trade.
The information contained herein will be updated in the Groups chapter.