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LATAM TRADE

Neuigkeiten & Warnungen

05/12/2019

REFUND - Right of withdrawal in Colombia

 

Description:

The right of withdrawal in Colombia, for tickets issued since December 6, 2019, will be governed by the Consumer Statute ( Law 1480 of 2011)

Scope:

Tickets issued in Colombia since December 6, 2019

Implementation date:

December 6th, 2019.

Considerations:

  • The right of withdrawal in Colombia will be governed by the Consumer Statute (Law 1480 of 2011) for tickets issued since 6 December 2019 and will apply as follows:
    • The purchase must have been made in Colombia, regardless of the origin of the trip.
    • The request must be made in Colombia.
    • Applies to sales made through non-traditional or distance methods.
    • The deadline to make the request is up to five (5) business days from the day of the purchase of the air ticket.
    • The travel start date must be more than 5 business days from the date of purchase, both for domestic or international flights. Example:
      • Passenger buys a BOG-CLO-BOG ticket on Friday, December 6, 2019, to fly on Wednesday, December 11, 2019. The right of withdrawal does not apply.
      • Passenger buys a BOG-CLO-BOG ticket on Friday, December 6, 2019, to fly on Friday, December 13 December.The right of withdrawal applies. The request can be made until Thursday, December 12, 2019.
    • It applies for all fares and unused tickets.
    • It will be refunded all the fare paid, except the administrative fee. 

 

Purchases made until December 5, 2019, maintain the current withdrawal conditions.

Exception:

N/A

LATAM Trade Section:

Refund | Legal Exceptions Colombia