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LATAM TRADE

Neuigkeiten & Warnungen

03/12/2021

EXCEPTIONS - Improvements to the flexibilities applied to unused tickets

Description

In an effort to simplify the identification and management of unused tickets approaching expiration of customers who still have not rescheduled their trips, we have added some improvements to the flexibilities defined under EXCEPTIONS - Flexibility Extension for Tickets with Unused Segments

Scope:

Applies to the following tickets with unused segments:

  • With affected flights on domestic / international routes
  • Without affected flights on international routes only

Implementation date:

Immediate

Considerations

A site has been created to verify ticket affectation and the change options available.

  • The site is available here. The ticket number must be inserted.
  • Once the ticket number is inserted, the app will search the database to verify whether the flight was affected or not and determine the time limit to reschedule the trip.
  • Check some screenshots of the app here.
  • This site only identifies the tickets that apply for the extension for tickets with unused segments. COVID exceptions for other cases maintain what is indicated in Summary of publications related to COVID.

Exception:

Brazil: For the e-LATAM system, the messages will appear in the remarks (RMK) within the ticket:

 

Open ticket with affected flight in all markets and routes:

AFFECTED/CHGUNTIL30JUN22

 

Open ticket without affected flight in all markets and only on international routes

NONAFFECTED/CHGUNTIL30JUN22

 

E-LATAM tickets that do not have flexibility, the following message will appear:

IX REFRESH

Section:

Sale | EXCEPTIONS - Flexibility Extension for Tickets with Unused Segments