Feedback Feedback

LATAM TRADE

Neuigkeiten & Warnungen

21/03/2019

REFUNDS - New LATAM refund policy

In an effort to simplify LATAM’s ticket refund rules, we inform that all commercial tickets with public fares will show penalties in percentages and they will be governed by the following conditions for refund:

 

Refund Definitions

100% Domestic Tickets

International Tickets

Considerations

Penalties will be calculated by fare component, so a different penalty may apply to each segment to be refunded

Yes, since July 30, 2018.

Yes, for tickets issued as of April 9, 2019.

All penalties of fare components that are refundable will be discounted.

Penalty in percentage (%)

 

The penalty to pay for refund will be a percentage of the fare component (fare plus surcharge – Q), with this, the “fixed penalty amount” per route will be eliminated.

Yes.

Will be available under CANCELLATIONS in the PENALTIES section of fare category 16.

For text example. Click here

 

For domestic and international tickets, issued as of April 9, 2019.

Refund Request:

For tickets with "REF" components: Before or after commencement of the trip, subject to the fare regulation of each component.

Tickets with "REF" fare components, will keep this condition, only if  the refund is requested BEFORE the date of travel.

After commencement of the trip, only taxes will be refunded.

For domestic tickets: Issued as of July 30, 2018.

 

For international tickets: Issued as of April 9, 2019.

Examples

Click here

Click here

 

Tickets with NONREF fares reissued to REF fares.

They will be refunded according to the terms of REF ticket, without discounting the NONREF portion of the original ticket.

For domestic and international tickets  issued as of April 9, 2019.

 

The information on conditions will be updated in the sales receipt (CUV). The information for customers will indicate "the amount that the passenger will receive for refund", that is, if the fare has a penalty of 80% ( LIGHT Fare NLESL58B);  the CUV will indicate: 

Allows refund of 20% before the first flight of the itinerary

Does not allow refund after the first flight of the itinerary " 

The date of effectiveness of this new refund policy for private fare tickets will be informed soon by this means. 

The rest of refund definitions remain unchanged. 

This information will be updated in chapters “Refunds” and “Ticket Modifications”.