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LATAM TRADE

Neuigkeiten & Warnungen

07/10/2021

PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)

Due to commercial requirements, flights to Sydney (SYD) and Auckland (AKL) will continue to be canceled until February 28, 2022.

Uptade on 10/07/21

Canceled flights:

The following flights continue to be canceled until February 28, 2022:

 

  • LA801 / LA800 - Santiago (SCL) and Auckland (AKL) (⇄)
  • LA 800 / LA801 - Santiago (SCL) and Sydney/SYD (⇄)

 

See Considerations.

Proposed protection:

Protection on LATAM flights must be prioritize.

Reservation management:

Passengers with affected flights are eligible to:

 

  • Change of date (flights LATAM)
  • Refund
  • Rerouting without penalty subject to fare difference

Protection will be subject to cabin availability, i.e. in the lowest available class.

 

Tickets will be reissued as involuntary and will retain the original fare basis and fare construction.

Enter in Ticket Endorsements on reissue:

INVOL REROUTE (flight) (date) CNLD

Ancillaries:

When protected on LATAM flights, ancillaries will receive the same treatment as air tickets.

Important:

If the classes to be protected are not available on DL/AA, or if the customer is not satisfied with the new itinerary alternative, they may apply for the current protection options offered under CONTINGENCY - Travel Solutions for passengers with affected flights.

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Canceled flights:

The following flights continue to be canceled until October 30, 2021:

 

  • LA801 / LA800 - Santiago (SCL) and Auckland (AKL) (⇄)

 

  • LA 800 / LA801 - Santiago (SCL) and Sydney/SYD (⇄) 

 

See Considerations

Proposed protection:

Protection on LATAM flights must be prioritize. If passengers need to flight on the original dates window, will be allow to protect on Qatar flights in the same cabin..

Reservation management:

Customers requiring a ticket endorsement to another carrier may only be offered flight alternatives on QATAR AIRWAYS (QR), subject to cabin availability and in the lowest class available in the original cabin as involuntary reissue. In case of rerouting, always prefer the alternative that causes the shortest delay to the final destination.

 

If no flights are available on QR, offer flights on dates when LATAM operations are available on that route.

 

When providing the protection offered, insert the following OSI:

 

  • OSI (company code) INVOL REROUTE DUE TO LA CHANGE FLT

Enter in Ticket Endorsements on reissue: 

INVOL REROUTE (flight) (date) CNLD

Passengers with associated ancillaries:

When protected on LATAM flights, ancillaries will receive the same treatment as air tickets. For protection on another airline's flights, they are only subject to refund.

Exception:

N/A

Important:

Customers who decline making any changes to their itineraries may opt for an online involuntary refund, as per the flexibilities indicated in Travel solutions for passengers with affected flights.