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REFUND - Refund process due to airport tax reduction in Chile



On September 1, 2019, a second reduce of airport taxes was carried out in Chile, hence the difference the amount to that tax (codes: CL/ZQ) must be returned for tickets that were purchased before that date.


  • Chile domestic flights
  • International flights originating in Chile.

Implementation date:

Immediate (as long as the request fulfill all detailed at conditions item).


To request the refund of the tax difference, customers must meet the following requirements:


  • Ticket must be 100% used.
  • Tickets issued between October 03, 2018, and August 31, 2019.
  • Date of flight on or after September 1, 2019.
  • Chilean domestic flights or internationals originating in Chile.


Tax differences will be refunded via ACM to the agency within 15 business days.


The agency must supply the following data:


  • Name of the agency
  • IATA
  • Ticket Number
  • Email of the travel agency


The form will be available for download for a period of one (1) year at the LATAM Trade Chile website.