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LATAM TRADE

Neuigkeiten & Warnungen

24/10/2019

PASSENGER PROTECTION - Protection subject to cabin availability via latam.com due to mass contingencies

 

Description

In case of mass contingencies, those passengers who are not affected by itinerary changes will be eligible for self-protection via latam.com.

Scope:

LATAM tickets with flights operated by LATAM for which commercial exceptions have been delivered due to contingency.

Implementation date:

Immediate

Considerations

  • Only applicable for date / flight changes subject to cabin availability.
  • Tickets will be revalidated, meaning the travel agency does not lose control over the tickets
  • The ticket protection through the site will automatically add an OSI and a remark to the ticket with the text corresponding to the single contingency code. E.g.: SCL24OCT19.

Exception:

  • It will not be possible to to protect through the site:
    • Passengers with checked baggage or in transit
    • Reservations containing manually confirmed special services
    • Tickets with land packages associated to the reservation
    • Reservations with flights operated by other airlines
    • Group or multi-destination reservations
    • Route changes
  • Involuntary refunds remain unchanged.

Section:

Passenger Protection