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LATAM TRADE

Neuigkeiten & Warnungen

11/09/2020

REMEMBER - Ticket validity extension due to covid-19

 

Description:

This is to remind you that all changes requested by a customer must be processed within the ticket validity period. To check validity, proceed as follows:

Scope:

Passengers who request to change their ticket

Implementation date:

N/A

Considerations:

1.     Fully UNUSED tickets:

 

1.1 Fully unused tickets are valid for 12 months from the date of trip commencement.  E.g.:

 

TKT 0452123333333  issued 12MAR20 for the following flights:

OUTBOUND        LA500  15SEP SCL MIA   OK

RETURN           LA 501  28SEP MIA SCL  OK

The trip commences on Sep 15, 2020, therefore, the time limit for requesting a change will be Sep 15, 2021.

 

1.2 The trip is considered not commenced if the 1st flight coupon is still “unused” and is the origin for the fare construction. E.g.:

 

OUTBOUND        LA500  15SEP SCL MIA   OK

RETURN           LA 501  28SEP MIA SCL  OK

Fare Construction

SCL LA MIA 213.00LA SCL213.00 NUC426.00 ROE...

 

1.3 If the ticket presented has been reissued and the trip has not commenced, the date to be considered is that of the 1st flight coupon of the new ticket. E.g.: 

 

TKT 0452123333333 reissued on 15AUG20 generated TKT 0452125555555 for flights:

OUTBOUND        LA500  10FEB SCL MIA  OK

RETURN           LA 501  28FEB MIA SCL  OK

This “new ticket” may be reissued until 10 FEB 2022

 

1.4 Exception for CHANGES to fully unused tickets: All tickets with trip commencement date between 01MAR20 and 31DEC20 may be changed until 31DEC2021. E.g.: 

 

TKT 0452124444444  issued 24FEB20 for the following flights:

OUTBOUND        LA500  28DEC  SCL MIA   OK

RETURN           LA 501  02JAN MIA SCL  OK

The trip commences on Dec 28, 2020, therefore, the time limit for requesting a change will be Dec 31, 2021.

 

2.            PARTIALLY used tickets:

 

2.1 Partially used tickets are subject to the maximum stay allowed by the fare paid (i.e. reissue and fly until the latest date allowed by the fare). E.g.:

 

TKT 0452127777777  issued 20APR20 for the following flights:

OUTBOUND        LA500  31AUG SCL MIA   USED

RETURN           LA 501  17SEP  MIA SCL  OK

07.MAXIMUM STAY

TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN

For customers requesting changes, the trip must end no later than 31AUG21

 

2.2 Customers with affected flights (01 MAR 2020 through 31 JUL 2021) and partially used tickets who, due to operation reduction, are not protected for the maximum stay allowed (e.g. promotional fares with maximum stay under 12 months) may reschedule their return flight up to 12 months after the trip commencement date, regardless of whether the change exceeds the maximum stay allowed.

 

3.            The new ticket validity applies to all tickets available in our systems, regardless of the ticketing date. E.g.:

 

TKT 04521299999999  issued 07JUL19 for the following flights:

OUTBOUND        LA500  23OCT SCL MIA  OK

RETURN           LA 501  28OCT MIA SCL  OK

The trip was due to commence on October 23, 2019. Therefore, changes will be permitted until October 23, 2020 (if the fare allows so). 

 

To new date will be limited to the flights displayed in our systems (Sabre displays flights up to 330 days from the date of reissue).

Exception:

N/A

LT Sección:

- Sales | Reservations & Ticketing

- Sales | Ticket Modifications