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News & Contingencies
0 January 2020

24/01/2020

CONTINGENCY - Adverse weather conditions in Arequipa (AQP), Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Arequipa (AQP), Peru Passengers traveling: From/to/through:...

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23/01/2020

FARES - Changes to the refund category on routes to North America

Description: The brands Light in Economy class and Plus in Premium Economy/Business class may now be refunded before flight d...

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23/01/2020

CONTINGENCY - Adverse weather conditions in Calama (CJC), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Calama (CJC), Chile Passengers traveling: From/to/through: ...

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20/01/2020

PASSENGER PROTECTION - Cancelation by error of flight LA8180 GRU-JFK

Description: Due to a modification made to the systems that support the publication process, flight LA8180 GRU-JFK with fligh...

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16/01/2020

AIRPORT - Change of Terminal in New York Airport (JFK)

Description: LATAM will move its operations at John F. Kennedy International Airport (JFK) from Terminal 8 to Terminal 4, whe...

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15/01/2020

SALES - New Premium Economy cabin in LATAM domestic markets

Description: In an effort to provide differentiated levels of service and cabin to our customers traveling on domestic routes...

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14/01/2020

ANCILLARIES - Reaccommodating passengers with LATAM+ seats on flights with Premium Economy cabin

Description: As the number of aircraft with a Premium Economy cabin on regional routes increases and in an effort to provide ...

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09/01/2020

ANIMALS IN HOLD - New price for the AVIH service between Santiago and Easter Island

Description: The carriage of AVIH (animals in cargo hold) between Santiago (SCL) and Easter Island (IPC) is now priced as reg...

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06/01/2020

CONTINGENCY - Adverse weather conditions in Cuzco

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Cuzco (CUZ) Passengers Traveling: From/to/through: Cuzco (C...

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No content available

0 December 2019

30/12/2019

CODESHARE - Updated procedure for codeshare flights with American Airlines

Description: Due to the end of the codeshare agreement between LATAM and American Airlines on January 31, 2020, an update is ...

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25/12/2019

PIA Irregularity Process AU/NZ

What is PIA? PIA is our Agency Irregularity Portal designed to facilitate the managment of your ADMs. At the beginning of eac...

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19/12/2019

SPECIAL SERVICES - Baby Bassinet Update

Description The current B777 route restriction (SCLGRU - SCLLIM - SCLIPC) for BSCT has been lifted. Scope All customers reque...

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19/12/2019

BAGGAGE - Excess baggage charge with other airlines

Description: LATAM has an automatic system in order to calculate excess baggage correctly with other airlines within the itin...

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13/12/2019

CONTINGENCY - Extension of exceptions due to adverse weather conditions in Bogotá, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...

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12/12/2019

CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...

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11/12/2019

CONTINGENCY - Adverse weather conditions in Bogota, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogota that affect operation in Colombia Passengers traveli...

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09/12/2019

ROUTES - New service between São Paulo (CGH) and Chapecó (XAP)

We are pleased to announce our new service between São Paulo (CGH) and Chapecó (XAP), Brazil, scheduled to begin on March, 29...

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09/12/2019

CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...

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08/12/2019

CONTINGENCY - Runway closure at Bogota airport, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Runway closure at Bogota airport Passengers traveling: From/to/through: Bogotá (BOG), Col...

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07/12/2019

CONTINGENCY - Adverse weather conditions in Bogotá, Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bogotá, Colombia Passengers traveling: From/to/through: Bog...

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06/12/2019

CONTINGENCY - Strike of aeronautical unions in Buenos Aires airports

LATAM COMMERCIAL EXCEPTIONS Due to: Strike of aeronautical unions in Buenos Aires airports (AEP / EZE) Passengers traveling: ...

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05/12/2019

CONTINGENCY - Extension of exceptions due to general strike in France

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in France Passengers traveling: From/to/through: Paris-Charles De Gaulle (...

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05/12/2019

BAGGAGE - New baggage allowance for Premium Economy class

Description: The new checked baggage allowance for Plus brand and LATAM Pass tickets issued in Premium Economy class is 1 pie...

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05/12/2019

RESERVATIONS - Creating reservations with the same name as the travel document

Description: To comply with the immigration documentation requirements when entering the United States and avoid fines for er...

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05/12/2019

REFUND - Right of withdrawal in Colombia

Description: The right of withdrawal in Colombia, for tickets issued since December 6, 2019, will be governed by the Consumer...

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04/12/2019

CONTINGENCY - General strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers traveling: From/to: All Colombia airports Original ...

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04/12/2019

ROUTES - New seasonal operations

We are please to inform the new seasonal routes according to the following: Route Type Regional South America Flights* Route ...

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02/12/2019

CONTINGENCY - General strike in France

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in France Passengers traveling: From/to/through: Paris-Charles De Gaulle (...

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02/12/2019

AGREEMENTS - LATAM introduces changes to its interline agreements

Description: In preparation for our new alliance with Delta Air Lines (DL) and in an effort to provide more benefits and flig...

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No content available

0 November 2019

28/11/2019

ROUTES - New service between Coca and Quito

We are pleased to inform a new route between Coca (OCC), Ecuador and Quito (UIO), Ecuador, that will operate starting on Apri...

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28/11/2019

ROUTES - New service between Santa Rosa and Quito

We are pleased to inform a new route between Santa Rosa (ETR), Ecuador and Quito (UIO), Ecuador, that will operate starting o...

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28/11/2019

Special services - Change in Temporary Embargo AVIH by Weather Conditions in JFK

Description: Due to the low temperatures in JFK (New York), the seasonal embargo on AVIH (live animals in cargo hold) normall...

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28/11/2019

REFUND - Refund process due to airport tax reduction in Chile

Description: On September 1, 2019, a second reduce of airport taxes was carried out in Chile, hence the difference the amount...

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28/11/2019

REFUNDS - Changes to the refund policy

Description: On international routes, refund WITHOUT PENALTY is now permitted in classes J, C, D, W, Y, B, H before and after...

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26/11/2019

CONTINGENCY - Extension of exceptions due to protests in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...

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26/11/2019

CONTINGENCIA - Exceptions due to protests in Bogota

LATAM COMMERCIAL EXCEPTIONS Due to: Protest in Bogota Passengers: On LATAM flights affected and not affected by itinerary cha...

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24/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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23/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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23/11/2019

CONTINGENCIA - Extension of exceptions due to protests in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights affected and not affected by itin...

More

19/11/2019

CONTINGENCY - General strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: General strike in Colombia Passengers: On LATAM flights not affected by itinerary changes...

More

17/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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15/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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14/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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11/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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10/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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09/11/2019

CONTINGENCY - Systems crash in Colombia and Bogota (BOG) weather

LATAM COMMERCIAL EXCEPTIONS Due to: Systems crash in Colombia and Bogota (BOG) weather Passengers: On LATAM flights affected ...

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07/11/2019

CHANGE TO AN EARLIER/LATER FLIGHT - New time window for online changes

Description: Latam.com and the LATAM APP allow changing a flight to an earlier/later flight 24 hours prior to its schedule de...

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07/11/2019

ROUTES - New service between Sao Paulo and Mount Pleasant

We are pleased to inform a new route between Sao Paulo (GRU) Brazil and Mount Pleasant (MPN), that will operate starting on N...

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07/11/2019

AGREEMENTS - IET agreement between LATAM and Royal Air Maroc

Description Implementation of bilateral IET agreement between LATAM Airlines Group and Royal Air Maroc for ticketing stock XL...

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06/11/2019

CONTINGENCY - Lufthansa (LH) crew Strike

LATAM COMMERCIAL EXCEPTIONS Due to: Lufthansa (LH) cabin crew Strike Passengers: On LATAM flights not affected by itinerary c...

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06/11/2019

EXCEPTIONS - Due to the change of city in which the final of the Copa Libertadores 2019 will be held

This update applies from today November 6th - 3:00 p.m. (LT CL) Applicable to: All sales channels Description: Due to the cha...

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05/11/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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04/11/2019

LATAM Airpass - The most affordable and convenient way to travel to South America.

LATAM Airlines introduces its coupon book to fly through South America at exclusive and convenient prices. LATAM Airpass is a...

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No content available

0 October 2019

31/10/2019

EXCEPTIONS - Postponement of the university entrance exams (PSU) in Chile

Updated in november, 05, 2019. Applicable to: All sales channels Description: Due to the reschedule of the university entranc...

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31/10/2019

CONTINGENCY - Extension of exceptions due to protests in Bolivia

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Bolivia Passengers: On LATAM flights not affected by itinerary changes Travel...

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31/10/2019

EXCEPTIONS - Exceptions for passengers traveling to New Zealand

Description: Commercial exceptions will be given to passengers who present themselves to boarding without the electronic visa...

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30/10/2019

SPECIAL PASSENGERS - Changes to the ESAN policy and implementation of ESAN form at latam.com

UPDATE: Flexibility is added for tickets issued before November 15. Descripción: Cambios en ESAN respeto a rutas aplicables, ...

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30/10/2019

ROUTES - New operation between Congonhas (CGH) - Fortaleza (FOR)

We are pleased to inform a new route between Congonhas (CGH), Brasil y Fortaleza (FOR), Brasil, that will operate starting on...

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29/10/2019

CONTINGENCY - Cusco airport is closed due to runway damage

LATAM COMMERCIAL EXCEPTIONS Due to: Cusco airport is closed due to runway damage. Passengers: On LATAM flights affected and n...

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26/10/2019

CONTINGENCY - Extension of exceptions due to demonstrations in Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Chile Passengers: On LATAM flights affected and not affected by itinerary cha...

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24/10/2019

FFP LATAM PASS - 50% discount for seats purchased by Gold Plus members

A 50% discount has been implemented for Gold Plus members who purchase their seats on DOM BR flights. Description: Gold Plus ...

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24/10/2019

CONTINGENCY - Possible transport strike in Italy

LATAM COMMERCIAL EXCEPTIONS Due to: Possible transport strike in Italy on Friday, October 25, 2019 Passengers: On LATAM fligh...

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24/10/2019

TICKETING - South American Airpass (SAA) renamed LATAM Airpass (SAA)

This is to inform that effective immediately the South American Airpass (SAA) has been renamed LATAM Airpass (SAA). Points to...

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24/10/2019

ACTUALIZATION - New Electronic Visa Requirement for Passengers Traveling to and Transiting New Zealand

We inform you that due to a new direct operation between SCL-SYD-SCL, the information previously reported in “New Electronic ...

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24/10/2019

PASSENGER PROTECTION - Protection subject to cabin availability via latam.com due to mass contingencies

Description In case of mass contingencies, those passengers who are not affected by itinerary changes will be eligible for se...

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21/10/2019

CHECKED BAGGAGE - Tiered pricing for checked bags extended to Brazil domestic routes

Description The tiered pricing policy for checked bags according to season (high/low season), early purchase, brand and/or ro...

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21/10/2019

CONTINGENCY - Extension of exceptions due to protests in Santiago, Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Santiago that cause access problems to the airport Passengers: On LATAM fligh...

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18/10/2019

CONTINGENCY - Adverse weather conditions in Cuzco, Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Cuzco, Peru Passengers: On LATAM flights affected and not a...

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17/10/2019

GROUPS - Fare exceptions for group issuance

Description In order to maintain the fare delivered at the time of booking, the following fare exceptions that are not be con...

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14/10/2019

CONTINGENCY - Protests in Barcelona that block access to the airport

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Barcelona that block access to the airport. Passengers: On LATAM flights not ...

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14/10/2019

ROUTE - Changes in the operation between Congonhas (CGH) y Galeão (GIG), Brazil

Due to commercial definitions, the route between Congonhas (CGH) y Galeão (GIG) will cease operations for flights from Januar...

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14/10/2019

ROUTES - New operation between Quito and Manta

We are pleased to inform a new route between Quito (UIO), Ecuador y Manta (MEC), Equador, that will operate starting on Novem...

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13/10/2019

CONTINGENCY - Extension of commercial exceptions due to protests in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Ecuador that may block access to the Guayaquil (GYE) and Quito (UIO) airports...

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12/10/2019

CONTINGENCY - Adverse weather conditions in Buenos Aires, Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Buenos Aires, Argentina Passengers: On LATAM flights not af...

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10/10/2019

SALES - Sale of premium economy cabin on codeshare flights operated by Iberia

Description Assisted sale channels (Contact Center, Ticket Offices and Travel Agencies) can now sell Premium Economy tickets ...

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09/10/2019

CONTINGENCY - Extension of exceptions due to protests in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Ecuador that may block access to the Guayaquil (GYE) and Quito (UIO) airports...

More

09/10/2019

ROUTES - New operation between Brasilia (BSB) and Asunción (ASU)

We are pleased to inform the new route between Brasília (BSB), Brazil and Asunción (ASU), Paraguay, which will operate in wet...

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07/10/2019

ROUTES - Exceptions established for flights operated by Wamos Air

The following are the new conditions for exceptions to flights operated by Wamos Air on the route between Santiago, Chile (SC...

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07/10/2019

CONTINGENCY - Protests in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: Protests in Ecuador that may block access to the Guayaquil (GYE) and Quito (UIO) airports...

More

04/10/2019

CONTINGENCY - Extension of exceptions due to adverse weather conditions in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions throughout the Colombian territory. Passengers: On LATAM fligh...

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04/10/2019

CONTINGENCY - Extension of exceptions due to national transportation strike in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: National ground transportation strike in Ecuador that block access to Guayaquil (GYE) and...

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03/10/2019

CONTINGENCY - Adverse weather conditions in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions throughout the Colombian territory. Passengers: On LATAM fligh...

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03/10/2019

ROUTES - New service between Santiago and Curitiba

We are pleased to inform a new route between Santiago Chile (SCL) y Curitiba (CWB), that will operate starting on March, 2020...

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03/10/2019

CONTINGENCY - National ground transportation strike in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: National ground transportation strike in Ecuador that block access to Guayaquil (GYE) and...

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03/10/2019

PASSENGERS - Sign language simultaneous translation

Applicable to: All sales channels Description In compliance with ANAC Resolution 280 – special services to PRSA – at airports...

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No content available

0 September 2019

28/09/2019

EXCEPTIONS - Changes requests for AA fligths on LATAM tickets

We inform you that the system issues to book American Airlines flights are solved. Therefore, the commercial exceptions infor...

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27/09/2019

CONTINGENCY - Climatic conditions in Trujillo, Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions in Trujillo, Peru. Passengers: On LATAM flights affected an...

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26/09/2019

CODESHARE - New codeshare service between LATAM and Finnair

This is to inform that a new codeshare operation between LATAM and Finnair for routes within Europe is already available in o...

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26/09/2019

CONTINGENCY - Climatic conditions in Trujillo, Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions in Trujillo, Peru. Passengers: On LATAM flights affected an...

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26/09/2019

BAGGAGE - Information available at latam.com regarding the price of checked baggage for purchase

Description: The policy regarding different prices for checked bags according to season (high/low season), early purchase, br...

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26/09/2019

RESERVATIONS & TICKETING - Procedure of the use of Travel Agencies credit cards without consent

With regard to resolution 890 of IATA regarding the customer card sales rules that travel agencies must follow regarding the ...

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23/09/2019

MINORS - Updating of needed documentation for non unaccompanied minors in Brazil domestic flights

Please be informed that from now an update in the necessary documentation for the boarding of unaccompanied minors on domesti...

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23/09/2019

CONTINGENCY - National strike in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: National Stop of transporters in Colombia Passengers: On LATAM flights not affected by it...

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20/09/2019

CONTINGENCY - Climatic conditions in Colombia

LATAM COMMERCIAL EXCEPTIONS Due to: Due to bad weather conditions throughout the Colombian territory. Passengers: On LATAM fl...

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12/09/2019

ANCILLARIES - Update to the price of the Change to Earlier/Later Flight product

Description: Effective 16 September 2019, the prices of the flight change product will be updated for: - Domestic Argentina o...

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12/09/2019

GROUPS - Considerations for changes to a new ticket in group reservations

Please be informed that starting on September 19, 2019, 30% change to a new ticket will be permitted for tickets with 100% do...

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10/09/2019

ROUTES - New service between Concepción (CCP) and Lima (LIM)

We are pleased to announce our new service between Concepción (CCP), Chile y Lima (LIM), Peru, scheduled to begin on January,...

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05/09/2019

ANCILLARIES - New time ranges for checked bag price differentiation on Brazil DOM routes

Description: This is to inform that for Brazil domestic flights, the checked bag price differentiation will change from 3 to ...

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05/09/2019

LATAM+ - Seat sales on wide body aircraft on domestic routes

Description: Some frequencies on the Santiago (SCL) - Punta Arenas (PUQ) route in Chile and some domestic routes in Brazil* w...

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05/09/2019

CONTINGENCY - Strike in Iguazú (IGR), Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Strike in the city of Iguazú that could affect access to the Airport Passengers: On LATAM...

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03/09/2019

CONTINGENCY - Exceptions due to Hurricane Dorian

LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Dorian Miami - Orlando. Passengers: On LATAM flights affected and not affected ...

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02/09/2019

CONTINGENCY - Extension of exceptions due to Hurricane Dorian

LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Dorian Miami - Orlando. Passengers: On LATAM flights not affected by itinerary ...

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No content available

0 August 2019

30/08/2019

ROUTES - New domestic operations in Brazil

We are pleased to report the new domestic routes in Brazil, which will operate from November 15, 2019 according to the follow...

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29/08/2019

New electronic travel authorization in New Zealand

Updated October 24, 2019. This is to inform that in flights from October 1st, 2019, New Zealand will introduce a new electron...

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29/08/2019

CONTINGENCY - Hurricane Dorian

LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Dorian Miami - Orlando. Passengers: On LATAM flights not affected by itinerary ...

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29/08/2019

Entry requirements to Easter Island (IPC)

This is to inform that effective 02 September 2019 the police check conducted on all tourists traveling to Easter Island from...

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29/08/2019

FARES - New brand for domestic markets

As part of LATAM's commitment to offer more options, customization and flexibility for all types of passengers, please be inf...

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27/08/2019

CONTINGENCY - Tropical storm Dorian

LATAM COMMERCIAL EXCEPTIONS Due to: Tropical storm Dorian. Passengers: On LATAM flights not affected by itinerary changes Tra...

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26/08/2019

ANCILLARIES - LATAM Market suspended on domestic flights Brazil

We inform you that the LATAM Market is suspended on domestic flights Brazil until further notice. Applicable to: All sales ch...

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22/08/2019

Passenger Protection - Change to a nearby airport

This is to inform that two new airports have been added to the list of nearby airports, thus increasing our protection option...

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21/08/2019

EXCEPTIONS - New visa requirements for Venezuelans traveling to Ecuador

Description: As of August 26, 2019, Venezuelan passengers embarking on any flight to Ecuador must have a visa to enter the co...

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14/08/2019

MINORS - Updating of needed documentation for non unaccompanied minors in Brazil domestic flights

Please be informed that from now on an updating of needed documentation for non unaccompanied minors in Brazil domestic fligh...

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09/08/2019

Considerations for codeshare flights operated by Japan Airlines (JL) on the Japan (JP) - Brazil (BR) route

Description: This is to inform that, in the case of reservations on the Japan (JP) - Brazil (BR) route with a codeshare fligh...

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08/08/2019

BAGGAGE - Personal items permitted in the cabin

The following considerations have been updated regarding personal items permitted in the cabin regardless of the carry-on bag...

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08/08/2019

ROUTE - Update on the changes in the operation of Santos Dumont Airport (SDU), Rio de Janeiro

We inform you that the publication about changes in the operation of Santos Dumont Airport (SDU) is updated, with the benefit...

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08/08/2019

ROUTES - New service between Rio de Janeiro (SDU) and Salvador (SSA)

We are pleased to announce our new service between Rio de Janeiro (SDU) and Salvador (SSA), Brazil, scheduled to begin on 27 ...

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07/08/2019

CONTINGENCY - Strike in Arequipa, Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Strike in the city of Arequipa that could affect access to the Airport Passengers: On LAT...

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01/08/2019

New codeshare service between LATAM and Air Italy

FYI – This is to inform that a new codeshare operation between LATAM and Air Italy for domestic service in Italy is already a...

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01/08/2019

AGREEMENTS - New IET agreement between LATAM and Aeroflot (SU)

Description: New unilateral IET agreement between LATAM Airlines Group and Aeroflot (SU). Aeroflot is a Russian airline with ...

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No content available

0 July 2019

26/07/2019

ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro

After some changes about the closing dates of Santos Dumont Airport (SDU), the local authority of Brazil defines that the beg...

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25/07/2019

CONTINGENCY - Possible strike in Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Possible strike of the Unified Union of Air Traffic Controllers of Peru (SUCTA Peru) Pass...

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24/07/2019

MINORS - Updating of needed documentation for non unaccompanied minors in Brazil domestic flights

Please be informed that from now on an updating of needed documentation for non unaccompanied minors in Brazil domestic fligh...

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21/07/2019

CONTINGENCY - Adverse weather conditions in Bariloche (BRC) Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Bariloche (BRC) Argentina Passengers: On LATAM flights not ...

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16/07/2019

LATAM announces launch date for non-stop Santiago-Sydney service

Santiago, Chile, 3 July 2019 – LATAM Airlines Group announced today that tickets are now on sale for its non-stop flight from...

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11/07/2019

ROUTE - Flights between Brazil and USA will migrate to LA carrier

This is to inform that starting October 27, 2019 flights between Brazil (BR) and the United States (US) currently published w...

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11/07/2019

Rule for crew fares (CREW) sold in the United States is extended

We inform that immediate effect, the special refund condition to the “CREW product” is extended.This applies for issues as of...

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03/07/2019

ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro

This is to inform that the runway repair work at Santos Dumont Airport (SDU) in Rio de Janeiro has been suspended until furth...

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No content available

0 June 2019

27/06/2019

REMINDER - Reissue of tickets with fares associated to a "Tour Code"

We remind you that when reissuing Negotiated/Private fares associated to a Tour Code, the following should be considered: For...

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24/06/2019

EXCEPTIONS - New visa requirements for Venezuelans traveling to Chile

Effective IMMEDIATELY, the Government of Chile has issued a visa requirement for all Venezuelan citizens traveling to Chile a...

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21/06/2019

BAGGAGE - New baggage allowance for routes between South America - USA, and South America - Israel

Description: The baggage allowance in Economy cabin will be determined by the brand purchased. Scope: Routes between (one way...

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20/06/2019

REFUNDS - Refunding procedure for tickets issued in South Korea

Description: South Korean law requires air tickets to explicitly offer the possibility of refund depending on how early in ad...

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20/06/2019

REFUND - Update to the refund for exact duplicate policy

This is to inform that with immediate effectiveness the countries that charge an administrative fee for refunds due to exact ...

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18/06/2019

BAGGAGE - Suspension of Sports Equipment Waiver in domestic route Argentina

Please be informed that the Sports Equipment Waiver for tickets on 100% domestic route Argentina has been suspended, the waiv...

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14/06/2019

ROUTE - Changes to the operation at Santos Dumont Airport (SDU), Rio de Janeiro

The runway repair work at Santos Dumont Airport (SDU) in Rio de Janeiro has been suspended until further notice. The updated ...

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13/06/2019

PILOT - Suspension of Brand Light pilot program that allowed changes with penalty on certain CO DOM routes

Applicable to: All sales channels Description: The pilot program announced last May that allowed changes with penalty for tic...

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11/06/2019

AIRPORT - Temporary closure of Asunción Airport in Paraguay

This is to inform that Asuncion International Airport (ASU) in Paraguay will be closed on 15 June 2019 during certain hours f...

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05/06/2019

Irregularity Process AU/NZ 2019

Process periods At the beginning of each month, LATAM will publish (in PIA) all irregularities an agency has incurred for the...

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04/06/2019

ROUTE - Changes in the operation between Guayaquil (GYE) and Madrid (MAD)

As part of a continuous evaluation of the LATAM networks, the direct flight between Guayaquil (GYE) and Madrid (MAD) will no ...

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04/06/2019

ROUTE - Changes to the operation between Santiago (SCL) and Rosario (ROS)

This is to inform that the date of termination of the operation has been brought forward to 15 August 2019. This updates the ...

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04/06/2019

ROUTE - Changes to the operation between Bogota (BOG) and Miami (MIA)

FYI - This is to inform that, due to operational constraints, the operation between Bogota (BOG) and Miami (ROS) will be susp...

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0 May 2019

30/05/2019

TICKET CHANGES - Procedure to calculate penalties for fares in Brazil added to LATAM Trade

FYI - This is to inform that the “Ticket Modifications” section of LATAM Trade now includes the manner in which the system ca...

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30/05/2019

ROUTE - Changes to the operation between Belem (BEL) and Rio de Janeiro (GIG)

This is to inform that, due to commercial constraints, the operation between Belem (BEL) and Rio de Janeiro (GIG) has been su...

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30/05/2019

ROUTES - New service between Sao Paulo (GRU) and Navegantes (NVT)

We are pleased to announce our new service between Sao Paulo (GRU) and Navegantes (NVT), Brazil, scheduled to begin on 06 Jun...

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27/05/2019

CONTINGENCY - Earthquake in Peru

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in North of Peru Passengers: On LATAM flights not affected by itinerary change...

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24/05/2019

ROUTE - Changes in the operation between Santiago (SCL) and Neuquén (NQN)

As part of a continuous evaluation of the LATAM networks, the direct flight between Santiago (SCL), Chile and Neuquén (NQN), ...

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24/05/2019

Reminder Entering contact information in the reservation

This is to remind you of the need to include the passenger's contact data in the reservation. Having the passenger's contact ...

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16/05/2019

CODESHARE - New codeshare service between LATAM and China Eastern Airlines

This is to inform that a new codeshare operation between LATAM and China Eastern Airlines for service between Oceania and Asi...

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09/05/2019

Update - Yellow fever vaccine for passengers traveling between Brazil and Paraguay

Due to updates in the decree of the Public Health Ministry of Paraguay, passengers traveling between Brazil and Paraguay must...

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03/05/2019

BAGGAGE - Excess carry-on baggage fee now charged at the boarding gate on international flights

Description: Excess carry-on baggage fee now applied at the boarding gate on international flights. An excess carry-on fee wi...

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03/05/2019

FARES - Changes with associated penalty now permitted on certain Colombia domestic routes

Description: In an effort to provide our customers with increased travel options, a pilot program will be implemented whereby...

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0 April 2019

30/04/2019

ROUTES - New operation between Brasilia (BSB), Brazil and Lima (LIM), Peru

We are pleased to inform a new route between Brasilia (BSB), Brazil and Lima (LIM), Peru, that will operate according to the ...

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30/04/2019

CONTINGENCY - Possible Strike in Argentina

LATAM COMMERCIAL EXCEPTIONS Due to: Possible strike in Argentina called by Confederación Argentina de Trabajadores del Transp...

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26/04/2019

ROUTE - Postponement of the operation between Lima (LIM) and Montego Bay (MBJ)

This is to inform that, due to commercial decisions, the operation between Lima (LIM), Peru, and Montego Bay (MBJ), Jamaica, ...

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26/04/2019

ROUTES - Changes to the operation between Santiago (SCL) and Rosario (ROS)

This is to inform that, due to operational constraints, the operation between Santiago, Chile (SCL) and Rosario, Argentina (R...

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03/04/2019

Route closure between Buenos Aires (EZE) and Brasilia (BSB)

Due to commercial constraints, effective May 01, 2019 the operation between Buenos Aires (Argentina) and Brasilia (Brazil) ha...

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02/04/2019

DESTINATION OF THE MONTH - Brazil

Traveling to Brazil Brazil’s famed golden beaches, samba-fuelled nightlife and breathtaking natural wonders attract thousands...

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0 March 2019

28/03/2019

REFUND - Refund due to DNB

Applicability: All countries except Brazil. This is to inform that, effective immediately, whenever a customer requests a ref...

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27/03/2019

BAGGAGE - Changes to the baggage policy for infants

This is to inform our Travel Agents that the baggage allowance for tickets of infant passengers (INF) has been discontinued o...

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21/03/2019

REFUNDS - New LATAM refund policy

In an effort to simplify LATAM’s ticket refund rules, we inform that all commercial tickets with public fares will show penal...

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14/03/2019

Runway maintenance at Pereira airport (PEI), Colombia

This is to inform our travel agents that due to scheduled runway maintenance work at Pereira airport (PEI), Colombia, the fol...

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13/03/2019

CODESHARE - New bilateral codeshare agreement between LATAM Airlines and Air Tahiti Nui(TN)

Please be informed that since August 30, 2018, a new codeshare operation between LATAM and Air Tahiti Nui on the routes betwe...

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07/03/2019

ROUTES - Changes in the operation between Bogota (BOG) and Cancun (CUN)

Please be informed that from July 01, 2019, direct flights between Bogota (BOG), Colombia, and Cancun (CUN), Mexico, will be ...

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04/03/2019

DESTINATION OF THE MONTH - Peru

Traveling to Peru The Andes, the longest mountain range in the world, are a prominent feature of the Peruvian landscape. Nest...

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0 February 2019

26/02/2019

ROUTES - New direct route between Cuzco (CUZ) and La Paz (LPB)

We are pleased to inform you the new direct route between Cuzco (CUZ), Peru and La Paz (LPB), Bolivia that will operate start...

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22/02/2019

CONTINGENCY - Earthquake in Ecuador

LATAM COMMERCIAL EXCEPTIONS Due to: Earthquake in southern Ecuador Passengers: On LATAM flights not affected by itinerary cha...

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12/02/2019

CONTINGENCY - Main streets blockade by agrarian strike in Cuzco (CUZ)

LATAM COMMERCIAL EXCEPTIONS Due to: Main streets blockade by agrarian strike in Cuzco (CUZ) Passengers: On LATAM flights not ...

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12/02/2019

CONTINGENCY - Streets closed in Medellin due to Tour Colombia 2019

LATAM COMMERCIAL EXCEPTIONS Due to: Closure of streets in Medellín due to Tour Colombia 2019 Passengers: On LATAM flights not...

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08/02/2019

CONTINGENCY - Adverse weather conditions in Calama (CJC), Chile

LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in Calama (CJC) affecting access to the airports Passengers: O...

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0 January 2019

31/01/2019

Checked bag prices by route and fare

In an effort to align the checked bag offer to the new business model, a testing period began last 26 December for the Chilea...

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31/01/2019

Refund due to airport tax reduction in Chile

FYI – This is to inform that effective 01 February 2019, the LATAM Trade Chile Home will feature a downloadable tax refund fo...

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