We remind our Travel Agents that the change to a new ticket (change in favor of a third party) can be made directly by the Travel Agency for voluntary and involuntary changes.

However; Brazil, United States and Canada will not be allowed to do this change through the indirect sales channels.

Considerations about the reissue:

• For the new ticket, a new reservation must always be generated (same as for a new sale).
• It only applies for unused tickets as exchange reissue, since it implies a new business, the entire journey must be re-quoted at the applicable fare on the date of reissue.
• The reissue must be made to the same amount or higher and must be done on a 1 to 1 basis.

Considerations about documentation:

• The Travel Agent must obtain the relevant authorization from the owner of the ticket (in writing) and respond to any event that such change may cause. In the event that the owner designates a third party to make the change, the latter must present legal documents (example power of attorney) that prove it and are applicable in the country of issue.

The backup documentation must be kept by the Travel Agency as a backup to any LATAM requirements.

Considerations for Voluntary Changes

• All components of the ticket must allow changes.
• The penalty and fare differences will be charged if they exist, according to the current availability at the time of making the change.

Considerations for Involuntary Changes

• The penalty fee for changes does not apply. Only the fare differences will be charged.

LATAM will not receive reissuance balance EMDs as form of payment when the owner of the EMD is different from the new passenger. In these cases, it will only be possible to request the refund of the EMD.

We also inform that EMDs generated by direct channels can not be used as a form of payment directly in the GDS.

The group policy will not modified with this procedure.This information will be updated in the chapter Ticket Modifications from the starting date in LATAM TRADE.