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LATAM TRADE

News & Contingencies

18/05/2020

AGREEMENTS - Agreement changes on routes to/from South Africa

 

Description:

This is to inform that several flights of South African Airways’ (SA) network are being cancelled, thus affecting customers with LATAM tickets (See Considerations).

Scope:

LATAM customers on cancelled SA flights.

Implementation date:

Immediate

Considerations: 

Customers with LATAM tickets on cancelled SA flights:

 

  • Customers with cancelled flights will be protected, always preferring LATAM flights and/or connections with British Airways (BA), Ethiopian Airlines (ET) and Kenya Airways (KQ) in the same class or the lowest available class in the original cabin. 

 

  • If a customer is not satisfied with the alternative itinerary proposed, s/he may request a change or refund as per the terms defined in the protection policy.