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News & Contingencies

08/08/2018

Baggage - Payment of excess baggage at the gate in Peru

In order to ensure that the baggage carried in the cabin of the aircraft complies with the established cabin standards, it is defined that as of August 27, 2018, a charge of excess weight or oversize will be added to all pieces of baggage. hand that is transported in the cabin of the plane. This charge will be USD 35 and will be made at the boarding gate of the airports on the routes between Lima (LIM) and Iquitos (IQT), and Lima (LIM) and Chiclayo (CIX) in a first stage.

The baggage that is detected will be retained, labeled with a notice of "paid baggage" and dispatched to the plane's hold.  

The airports of LIM, IQT and CIX will have available a "retainer box" that will be used to measure the dimensions of the baggage in both the check-in and the gate.  

To avoid incidents with this collection policy, warnings will be added about the need to comply with the standard measures of hand luggage (55 cm x 35 cm x 25 cm (height, length and width) in all the processes of purchase of latam.com, in CUV, web check-in and My Trips.

In the face of assisted sales channels (Contact Center, Offices and/or Travel Agencies), this payment warning must be maintained in the sales protocols for routes between LIM IQT and LIM CIX when delivering baggage information.

Considerations:

  • This treatment will be made only for passengers traveling between Lima (LIM) and Iquitos (IQT) and between Lima (LIM) and Chiclayo (CIX).
  • This charge will be made through the EMD-A called "Payment at Gate", from the Baggage group.
  • The means of payment accepted are in cash, debit and credit card (Visa / Mastercard)
  • The CUV will be sent to the passenger's mail and can be downloaded at LATAM.com
  • Passengers traveling only with carry-on baggage but exceeding the aforementioned dimensions, will be subject to payment at gate. Even those passengers who have a baggage allowed by franchise but did not tag it in the check-in counter, will be subject to the corresponding charge in the departure lounge.
  • Passengers who do not have a means of payment accepted at the gate will be allowed to return to the check-in area to make the payment with another means and be shipped DS on the next flight with space available after paying the bag.
  • Passengers who do not wish to make the payment will not be able to board their suitcase on the flight.

They are exempt from payment:

  • Unaccompanied minors (UMNR)
  • Passengers boarding flights with delay greater than 1 hour
  • The Black and Black Signature passengers.