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LATAM TRADE

News & Contingencies

08/04/2020

REFUND - Refunds for travel agencies reporting to BSP

 

Description:

This is to inform that we have temporarily disabled the Refund of LATAM documents via GDS (Global Distribution System) for travel agencies reporting to the BSP of each country.

Scope:

Refunds via GDS.

Implementation date:

Immediate.

Considerations:

In those cases where the refund needs to be processed, the refund must be entered via the BSP Link (indirect method).

 

LATAM will change the coupon status to R after the request via BSP Link has been received and once the refund process has been activated.

 

Due to the high number of requests for refund as a result of the COVID19 situation across the industry, time limits for processing refunds are longer than usual. Please review the current flexibility options as a travel alternative.

Exception:

N/A