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LATAM TRADE

News & Contingencies

14/03/2019

ROUTE - Route closure between Guarulhos (GRU) and Munich (MUC)

Due to commercial constraints, the operation between Sao Paulo and Munich due to begin next 25 June 2019 has been suspended. The flights have been closed for sale and have been replaced by alternative flights operated by LATAM in connection with other airlines.

Points to consider for customers with tickets already issued for this route:

Flights cancelled:

LA8212 GRU-MUC

LA8213 MUC-GRU

Protection proposed:

LATAM flights to Frankfurt (FRA) connecting with codeshare LA flights operated by Lufthansa (LH) to Munich.

Reservations:

Protecting LATAM flights are being automatically and centrally incorporated into direct and indirect sale reservations.

 

Flights operated by our partner are being incorporated manually and centrally in the lowest class available in the original cabin for direct and indirect sale channels.

 

If protection does not appear in their reservation, passengers may be protected as indicated.

Enter in Ticket Endorsements box:

INVOL DUE TO GRU MUC CNLD

 

Travel agents must complete the involuntary reissue, maintaining the original fare construction.

Ancillaries:

Subject to involuntary refund, as there is no technical feasibility for offering the product on other carriers.

Customers with LATAM Travel land programs:

Subject to change or refund at no cost to the customer.

 

Customers with direct and indirect sale tickets are being notified since xx March 2019 via LATAM’s centralized channels: email, SMS, LATAM App.

If a customer is not satisfied with the proposed alternative itinerary, s/he may request a change or refund as per the terms defined in the Protection Policy of the LATAM Trade.