In order to help you better identify the current COVID-19 procedures, and the Flexibility Policy, as well as other important information regarding the ticket validity, below you will find all the current links to the publications located on our Latam Trade Portal:
Fares - Ticket issues resume penalties according to the brand purchased
Passengers with affected flights
Ticket validity extension due to covid-19
EXCEPTIONS - Update commercial flexibility for passengers with non-affected flights (except Brazil)
Additionally, we attach a summary table with the flexibilities for passengers:
Affected Flights:
Date of issue |
Any date |
On cancelled/ rescheduled flights |
From March 01, 2020 |
Penalty for reissue |
N/A |
Fare difference |
Waived. Provided that the type of passenger, origin/destination and cabin is maintained. |
Endorsement |
COVID19 |
Refund |
WITHOUT PENALTY |
Change of origin/destination |
WITH FARE DIFF* Except for Change to Nearby Airport routes (see Passenger Protection) |
Validity extension for reissue |
- Unused tickets: up to 12 months after the original date of travel. However, for tickets with original trip commencement date between March 01, 2020 and December 31, 2020, tickets may be changed until December 31, 2021, depending on system availability. - Passengers at destination (trip already commenced): who, due to the operation reduction, are not eligible for protection to comply with the maximum stay allowed by the fare, may reschedule their flight up to 12 months after the trip commencement date (according to the conditions mentioned), even if the change exceeds the maximum stay allowed by the fare. |
Ticket validity for refund |
12 months after the original date of travel |
Observations |
IMPORTANT NOTE: rescheduled flights are those departing 16 minutes or more prior to and 31 minutes or more after the original departure time. |
Non-affected flights (Except Brazil):
Issue Date |
Issued until 30 April 2021 |
From October 1, 2020, until June 30, 2021 |
Original Flight |
From 1 March 2020 until 30 April 2021 |
From 01 May 2021 onwards |
Penalty Fee for Reissuing |
N/A |
N/A If the change is done before departure time |
Difference in fare |
Subject to fare difference * Verify the exceptions in the Notes section |
Subject to fare difference * Verify the exceptions in the Notes section |
Endorsement Box |
WVDCOVID |
N/A |
Refund |
Subject to the fare regulations, according to the procedures and conditions established in each country |
|
Change of Origin / Destination |
Subject to fare difference |
|
Ticket Validity |
- For UNUSED tickets, up to 12 months from the original departure date. For PARTIALLY USED tickets, subject to the maximum stay of the fare. However, for tickets with the original departure date between March 01, 2020 and December 31, 2020, the change may be made until December 31, 2021 depending on the availability of the GDS - Passengers that are at their destination (trip has been partially travelled) and who, due to the reduction in operation, do not have the protection option to comply with the maximum stay of their fare, may reschedule their flight up to 12 months from the departure date (according to the indicated conditions) even if this change exceeds the maximum stay of the fare. |
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Notes |
- Tickets issued between May 20, 2020 and July 31, 2020 traveling from May 20, 2020 onwards, are permitted ONE free change as an involuntary reissue (keeping the same origin, destination, cabin and type of passenger, as well as fare basis), Tickets with flights between March 1, 2020 and April 30, 2020 are exempt from the mark for this type of reissue. - Tickets issued between August 1, 2020 and September 30, 2020 with return flights until 30NOV2020 maintain their free exchange option through an involuntary reissue to fly in May 2021 (keeping the same origin, destination, cabin and type of passenger, as well as fare basis). |
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- The ticket must be changed BEFORE departure of the original flight; otherwise, it will be subject to the fare regulation.
- Consider that all date changes that imply a change in the “type of passenger” (e.g. INF to CHD) will also imply the charging of applicable fare differences.
- All protections subject to cabin availability (free of fare differences) on LATAM flights require a reservation on the new LATAM flight in the original ticket class or in the lowest available class in the same cabin (if the original class is not available) and the completion of an involuntary reissue maintaining the original fare basis and fare construction. In other words, there is no need to contact the Agency Support Agent to request the original class.
- Ancillaries associated to the ticket are subject to changes and/or refund depending on the action taken with the ticket.
- To determine whether the flight was affected or not, check the PNR history.
- Customers whose flights were not affected but tested positive for COVID19 may travel on a different date without penalties but subject to applicable fare differences. Request the waiver in LATAM Trade, Private Portal, with a copy of the test.