20/06/2019
REFUND - Update to the refund for exact duplicate policy
This is to inform that with immediate effectiveness the countries that charge an administrative fee for refunds due to exact ticket duplicate are updated, according to the following:
Countries that charge an administrative fee for refunds due to exact ticket duplicate |
Argentina |
|
Bolivia |
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Colombia |
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Chile |
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Ecuador |
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Mexico |
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Peru |
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Uruguay |
The following are the administrative fees applied:
Route |
Administrative Fee |
Long Haul |
USD 45 |
Regional |
USD 30 |
Domestic |
USD 20 |
Considerations:
In Bolivia, 14.94% VAT must be added to the aforementioned administrative fee.
For the rest of the countries the amount of the administrative fee already includes taxes, so it is not necessary to add them
This information will be updated in Refunds/Exceptions due to duplicate tickets