Codeshare refers to an agreement between airlines whereby a certain carrier may place its own flight number on flights operated by another carrier. This allows both companies to cover more destinations and provide more flight frequencies, thus giving better service to their customers.
A difference must be made between the operating carrier and the marketing carrier.
It is a legal requirement to inform customers which carrier will be operating the flight.
LATAM Airlines Group and some of its subsidiaries have codeshare agreements with the following airlines:
The combination of an interline flight with a Jetstar Airways (JQ) codeshare flight is not allowed in the same booking. Example: JQ + LA* pure flight operated by JQ.
IMPORTANT: LA and Qantas maintain a block space codeshare for routes operated by Qantas between Sydney/Santiago and Sydney/Auckland/Santiago, in which the reservation code for the other company is created 3 days before the flight departure.
Before issuing, check in your system if the operating airline’s locator (PNR/R-LOC) has been generated. Not all codes are generated automatically and they may vary depending on the GDS. Checking this in advance helps avoid rejections or issues during the trip.
On codeshare flights marketed by LATAM, seats must be booked every time a customer requests so.
Only in the case of system limitations for pre-booking a seat in any cabin (e.g. a seat is booked but not confirmed), the agent must instruct the customer to book the seat directly with the operating carrier at the time of check in at the airport.
Important: Seats and other ancillaries are not available for sale on codeshare flights.
The marketing carrier identified on the first flight coupon (Selecting Carrier) can select the baggage allowance rules that will apply to the ENTIRE interline itinerary between these two options:
a) Its own baggage rules; or,
b) The rules of the Most Significant Carrier (MSC), pursuant to the methodology of IATA Resolution 302.
The option chosen will be automatically reflected in the ticket. The sales agent can see this information during pricing, before saving the PQ.
Baggage information (checked baggage allowance, excess fees, carry-on baggage, etc.) must be loaded in the fares published by each company.
It is possible to sell offline and codeshare flights in NDC, and these flight options are available on the portal and will be displayed in the flight options list. All other general considerations regarding codeshare flights remain unchanged.