On LATAM flights, seats may be reserved at the time of purchase or during check-in. Depending on the fare paid or their membership status, customers may reserve their seats in advance.

Until further notice, we recommend do not sell seats within 72 h flight departure, due to the seat purchased within 72 hours may be in sold status buy fail to be confirmed for the flight. Bookings within 72 hours from departure will only be possible via latamairlines.com.

We recommend our Travel Agents to advise customers to buy seats in advance (in conjunction with the air ticket or within 72 hours from the scheduled flight) directly from the Travel Agency.

We are working to solve this issue and resume the sale of this product through agencies, which will be informed in due time through this same channel.

The company sells 2 types of seats for sale: LATAM + Seats and Standar Seats

LATAM+ SEATS.

Available on all international and domestic routes. Except route to/from Papeete (PPT) and to/from Easter Island (IPC).

The seats previously known as “Preferred Seats” (+Forward, +Space and Exit Row) have changed their name to LATAM+ seats.

The purchase of a LATAM+ seat includes additional attributes depending on where the seat is located in the cabin. These attributes are:

• Priority Boarding: Customers with a LATAM+ seat may use the “Priority” boarding lane
• More Space: Seats located in the first row of the Economy cabin and in exit rows
• Reserved Overhead Bin Space: Customers with a LATAM+ seat (except exit row seats) have access to reserved overhead space until the bins are full
• Carry on for Basic Brand: It allows carry on and personal item.
  

To make this feature visible, “Reserved for LATAM+ Seats” stickers are being affixed in these compartments

Example:

Narrow body aircraft

On narrow body aircraft, LATAM+ seats are located in rows 1 through 7 and in exit rows.

Wide body aircraft

On wide body aircraft, LATAM+ seat location varies depending on the aircraft configuration, as shown in the following table:

STANDARD SEATS (Seat Selection)

• All seats in Economy Cabin have an associated value for their use (by default, the Brand in Business allow seat without additional cost in the cabin). The sale applies to all LATAM routes.

CONSIDERATIONS FOR SALE

• Seats available for sale are displayed in each system. 

• If the Brand does not have the seat attribute included by default, the seat may be purchased later.

• Customers whose fare does not include seat selection and do not buy this option will have their seats assigned randomly at the time of check-in. The assigned seat will appear in the boarding pass and may be separated from other passengers in the same reservation. However, for safety reasons minors will always be seated next to an adult.

• Check out Terms of use that passengers have to accept at the moment of the purchase of an Emergency Exit Seat at latamairlines.com

• Seats reserved through GDSs that have an associated cost will have a time limit to change from “reserved” status (HD/HN) to “paid” status (HI/HK) according to the following:
  • EMD for seats associated to a ticket already issued (1st issue): TL 6 hours after seat reservation.
  • EMD for seats associated to a reissued ticket (2nd issue onwards): TL 24 hours after seat reservation.
  • EMD for seats that must be re-associated to a reissued ticket:  TL 24 hours after seat reservation.
    

Therefore, reservations of tickets in “reserved” status (HD/HN) will be automatically canceled after the TL and a new reservation must be booked according to the current seat availability.

This time limit (TL) does not apply to seats where the cost is waived (E.g. branded fares, passenger elite status, special services or group reservations).

Note: Seats reserved by latamairlines.com have a 45 minutes Time Limit, hence, if the purchase of the seats is not completed, seat reservation will be canceled.

In the following cases the Transaction is exempt from payment:

LATAM+ Seat:

• TOP (SF) Brand.
  
• Passengers on domestic and international routes with Black Signature and Black in LATAM Pass (miles/points); and Emerald status (Except AA).
  
• Passengers on domestic routes with Platinum in LATAM Pass (miles/points) and Sapphire status (Except AA).
  
• This benefit applies to one (1) companion of Black Signature and Black members.
  

Standard Seat:

• Plus (SE) or TOP (SF) Brand
  
• Passengers on domestic and international routes with Black Signature and Black in LATAM Pass (miles/points); and Emerald status (Except AA).
  
• Passengers on domestic routes with Platinum in LATAM Pass (miles/points) and Sapphire status (Except AA).
  
• This benefit applies to one (1) companion of Black Signature and Black members.
  
• Award tickets are not subject to standard seat charges.
  

Consider that the systems do not recognize the member's status, so members must contact the direct channel to obtain the Seat Selection or LATAM+ Seat benefit. The Travel Agency must enter the frequent flyer number at the time of making the reservation in order to identify the passenger's Elite category. Gold Plus members have discount benefit on the purchase of seats, check the news published here.

For cases where the seats are free according to the selected brand, EMD-A must be issued for a zero amount for such seats in the case of Amadeus and Travelport users. Failure to issue the EMD will prevent the passenger from using the seat, even if the reserved seat appears in the reservation. 

It does not apply to GDS Sabre, therefore, in this case it is not necessary to issue the EMD-A at zero cost, since Sabre leaves the “AE” element (“Ancillary Element”) automatically in HK status.

Consider that, when a Seat is sold by direct sales on a reservation issued through the indirect sales, the reservation includes the following SSR OTHS message: SSR OTHS PSGR WITH PREPAID SEAT MCO RESTRICTIONS APPLY IN CASE OF CHG OR REF. This message will alert the Travel Agent to advise the passenger that the preferred seat is not transferred to the new flight; therefore in case of voluntary date changes, the passenger must request the transfer of the seat to the direct sales channel. 

*On Codeshare flights where LATAM would be the marketing carrier: seats must be booked every time a customer requests so.

Only in the case of system limitations for pre-booking a seat in any cabin (e.g. a seat is booked but not confirmed), the agent must instruct the customer to book the seat directly with the operating carrier at the time of checking in for the flight at the airport.

There are no restrictions for assigning seats in the Business cabin. Therefore, agents can book the seat directly in the system.

In Economy cabin, seat assignment is subject to the operating carrier’s seat pre-booking policies.

Important: If an EMD is introduced when booking a seat on a codeshare flight, the reservation process must be stopped and the customer must be informed that the seat will only be assigned at the airport.

This information is available at My Trips > Same Day Flight Change in latamairlines.com

The reservation of ancillaries implies the issuing of EMD-A simultaneously. The EMD-A must be issued on the same ticket stock of the original ticket and under the following concepts:

• Interline issuance is not yet activated, which means that an EMD-A can not be issued on codeshare itineraries or on tickets issued on other ticket stock, even if they are LATAM flights
• The price for each product is available through ATPCO may vary without notice. This is displayed when selecting the desired product (taxes are included). For reference prices check latamairlines.com. Manual pricing for these services is not permitted.
• When selling ancillaries, inform the passenger all conditions for changes and refunds.

These EMDs are NOT commissionable. Except in the following countries that are commissioned due to legal definitions: Colombia, Spain, Italy, Israel, Poland, Portugal and South Africa.

Issuance of these standard documents will be audited by LATAM. Any irregularity will be subject to an ADM penalty for 100% of the EMD amount. See Administrative Charge associated to ADM.

For changes of Ancillaries, see chapter of Ticket Modifications

For refunds of Ancillary products, see our Refunds chapter.

In case of cancellations, these must be made by the Travel Agent during the same day of the issue, otherwise, the regulation of the EMD-A will apply.

On the NDC by LATAM platform, the seat, luggage and priority boarding ancillaries are currently available. To request other ancillaries, we ask that you contact our specialists through our preferred customer service channel: the chat available here on LATAM Trade (in addition to our usual service channels).

At the moment, it is not possible to reissue an ancillary in NDC, so for this procedure, you should contact our support teams.

If the order is reissued through the NDC portal (whether voluntarily or involuntarily), the ancillaries will be automatically refunded to the original payment method and it will be possible to purchase/add new ancillaries after completing the reissue.