• LATAM allows the transportation of small pets (dogs and cats) within a pet carrier in the aircraft cabin by the passenger´s feet. 
  
• It is not allowed to transport PETC from/to: Australia, New Zealand, Papeete and England; and Sangster International Airport in Montego Bay, Jamaica, Galapagos Islands and Aruba.
• The service is available in Economy and Premium Economy cabin for the rest of the LATAM* routes operated by the following type of aircrafts:

The service must be requested from the moment of the ticket issuance and up to 4 hours prior to flight departure.

The Travel Agent must enter the service request in the reservation by means of an SSR PETC, which must include all the information detailed below:

• Type of pet (dog or cat)
• Total weight (pet + container)
• Breed
• Animal's age
• Container's material and measures

For example:

Once the application has been entered, LATAM will confirm or reject the service. Incomplete or incorrectly entered requests can not be confirmed.

• Only 1 pet is allowed per pet carrier.
• The maximum weight of the pet carrier and the pet combined is: No applies; the only condition is for the pet to fit in the kennel, which must comply with the required measurements. However, the animal’s weight must still be provided on SSR
• The pet carrier can be hard or soft, as follows:

• The Travel Agent must warn the passenger that it is mandatory to present a certificate issued by a veterinarian (2 copies) issued no more than 10 days before the flight reporting that the pet is in good health, since pets with obvious conditions of disease will not board (foaming, diarrhea, etc.). 
• The passenger must be advised of the restrictions, health requirements that must be met by his/her pet and present all documentation (original and a copy) at the time of boarding as established by the authority in the country of arrival and/or connections, otherwise, the pet may NOT be shipped.
• For domestic flights in Colombia, it is required to present the pet’s vaccination certificate signed by a licensed veterinarian. The certificate must indicate the veterinarian’s professional license number.
• Exceptionally, all necessary documentation must be informed to passengers departing or traveling within Brazil, according to the information described in TIMATIC (IATA Travel Center). Additionally, latamairlines.com BR has documentation information. If the connection or destination is not specified, the Travel Agent must inform the passenger to contact the health authorities of the corresponding country.
• Since February 13th, 2019, regarding the Law on Responsible Pet Ownership that enters into force in Chile, passengers traveling with dogs and cats on international flights must register their pet in the “National Registry of companionship Pets or Animals” and in the “National Registry of potentially dangerous animals of the canine species” (if applicable), in order to obtain the Zoosanitary Export Certificate (CZE). Passengers who have questions or queries in this regard should be recommended to consult the SAG website directly. For more details about documentation requirements for pet departing from Chile see here..
  
• For trips to/from Colombia, customers must register with the Colombian Agricultural Institute (ICA) to start the sanitary inspection application leading to the granting of a Certificate of Sanitary Inspection (CIS) that will be required upon leaving/entering the country. This is in addition to any other veterinarian or vaccination certificates that may be required for animals leaving CO, as well as any applicable local restrictions in the country of destination.  Agents must refer customers to the Institute’s website at Instituto Agropecuario Colombiano (ICA) for official information on the requirements and associated costs.
  
• For routes to/from the United States, see details in the News: ANIMALS - New entry requirements for animals en Routes to the United States

• Passengers travelling with pets in the cabin cannot also be with a BSCT that is always allocated in the first row.
• The pet must be placed under the seat in front of its owner.
• The customer can select his seat through the "Sale selection of seats", it must be informed that it is mandatory to respect the seats assigned for this:

Customers using this service must not be seated in the first row of the cabin or in an exit row on any aircraft.

• Charges for transporting PETC will be applied according to the route. The Travel Agent must advise the passenger that once the service is confirmed, it must be paid directly at a LATAM Ticket Office or through the Contact Center. If there are no Ticket Offices in the city, the charge will take place at the airport.
• Additionally, in Brazil, Travel Agents can finalize the collection of the service through EMD-A, as long as the service has been previously confirmed.

The amounts vary according to the following:

• Pets with aggressive behavior will not board, even if the service is confirmed.
• The passenger is responsible for the transportation of the pet in travel with airport changes (for example GRU/CGH).
• The passenger can only check-in in the Airport and only if the service is confirmed.
• Passengers that arrive at the airport with pets confirmed, but do not comply with the service standards, cannot be boarded on the plane.

At the moment, this function is not available on our NDC portal.

If you need to request the pet in cabin service, we ask that you contact our specialists through our preferential support channel: the chat available here on LATAM Trade (in addition to our usual service channels). This way, our team will take care of processing your request on your order.

All other general considerations, associated fees and definition of this special service remain unchanged.