12/07/2018
GROUPS - Update to time limits and group prepayments in Uruguay, Europe, the Middle East and South Africa
We inform the following modifications to the prepayments and time limits of groups that will apply with immediate effectiveness in Uruguay, Europe, the Middle East and South Africa:
1. Uruguay:
The following time limits (TL) and prepayment amounts will apply for all group reservations made in Uruguay:
Commercial Conditions for Time Limits (TLs) and Pre-payments |
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Route |
Group Departure Point |
TL Pre-payment or Advance Payment |
Prepaid Amount (p/psgr) |
TL Full Payment (TL Client) |
Ticketing Time Limit |
Long Haul |
Departures 65 or more days away |
14 days after confirming the booking |
USD$ 100 |
31 days before flight departure |
3 days before flight departure. |
Between 64 and 35 days prior to departure. |
7 days after confirming the booking. |
USD$ 100 |
31 days before flight departure |
||
Between 34 and 8 days prior to departure |
Not applicable |
Not applicable |
3 days after confirming the booking |
||
7 days or less away from departure |
Not applicable |
Not applicable |
1 day after confirming the booking |
||
Regional / Domestic |
Departures 45 or more days away |
14 days after confirming the booking. |
· Regional USD$50 · Domestic USD$25 |
21 days prior to flight departure. |
3 days prior to flight departure for domestic flights
2 days prior to departure for domestic flights |
Between 44 and 25 days prior to departure. |
7 days after confirming the booking. |
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Between 24 and 6 days prior to departure. |
Not applicable |
Not applicable |
3 days after confirming the booking |
||
Departures 5 or less days away. |
Not applicable |
Not applicable |
1 day after confirming the booking |
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Considerations:
- If pre-payment and full payment TLs overlap the first time limit takes precedence; the same is true for full payment TLs and Issuance TLs, the most restrictive of the two takes precedence.
Refund policy of the prepayment in Uruguay:
The refund is permitted with no penalties, refunding 100% of the pre-payment or full payment if made within the following timeframes:
- Long Haul Routes: if the cancellation is requested with an anticipation equal to or greater than 90 days prior to flight departure.
- Regional/Domestic Routes: if the cancellation is requested with an anticipation equal to or greater than 60 days prior to flight departure.
2. The following time limits (TL) and penalties will apply to all group reservations made in Europe, the Middle East and South Africa:
Commercial Conditions for Time Limits (TLs) and Penalties |
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Route
|
Date of Cancellation |
Permitted Reductions (PAX) |
Penalization according to date of cancellation |
Total payment of TL |
Long Haul |
Flights 75 days or more prior to departure |
100% of passengers |
Not applicable |
31 days prior to departure. |
Between 74 and 31 days prior to departure |
20% of passengers |
Every 50% on the fare price (Net fare + Q) |
31 days prior to departure. |
|
Between 30 and 15 days prior to departure |
Not allowed |
100% of the fare price (Net fare + Q) |
3 days after confirming the reservation. |
|
14 days away or less before departure |
Not allowed |
Not applicable |
1 day after confirming the reservation. |
|
Regional / Domestic |
Over 55 days before departure |
100% of passengers |
Not applicable |
21 days before flight departure |
Between 54 and 25 days before departure |
20% of passengers |
Every 50% on the fare price (Net fare + Q) |
21 days before flight departure. |
|
Between 24 and 11 days before departure |
Not allowed |
100% of the fare price (Net fare + Q) |
2 days after confirming the reservation. |
|
10 days or less before departure |
Not allowed |
Not applicable |
1 day after confirming the reservation. |
|
Considerations:
- The fare given will be the value of the net fare + Q. The Q will be maintained even if there are subsequent changes.
This information will be updated in the Groups chapter