Policy
History
- 0 October 2024
09/10/2024
SPECIAL PASSENGERS - New requirements for pregnant passengers and acceptance of ESAN on flights to and from Argentina04/10/2024
SALES - Incorporation of Brand Basic for regional flights leaving Brazil03/10/2024
BAGGAGE - Changes in the weight allowed in carry-on baggage and attribute name in Brazil (Portuguese)
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- 0 September 2024
- 0 August 2024
- No content available
- 0 July 2024
30/07/2024
ANIMALS - New entry requirements for animals en Routes to the United States18/07/2024
REFUND - Right of withdrawal in Ecuador for domestics and international tickets11/07/2024
SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC11/07/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons in Argentina
- No content available
- 0 June 2024
27/06/2024
Change in rules on the Distribution Cost Recovery Surcharge (TRCD)27/06/2024
TICKET MODIFICATIONS - Non-consecutive use of coupons13/06/2024
INTERLINE AGREEMENTS AND CODESHARE - Restrictions for reservations with Voepass flights (2Z)06/06/2024
BAGGAGE - New requirements for transporting retained firearms in Chile06/06/2024
SPECIAL SERVICES - Change of the seat marking process at no cost
- No content available
- 0 May 2024
30/05/2024
TICKET MODIFICATIONS - Request for changes or refunds for medical reasons in Chile directly in LATAM30/05/2024
SPECIAL PASSENGERS - The Maximum Assistance Service (MAAS) is no longer available outside of Brazil23/05/2024
SERVICE ANIMALS - Changes to the Emotional Support Animal Acceptance Policy (ESAN)
- No content available
- 0 April 2024
- No content available
- 0 March 2024
- No content available
- 0 February 2024
- No content available
- 0 January 2024
- No content available
- 0 December 2023
- No content available
- 0 November 2023
- No content available
- 0 October 2023
11/07/2024
SPECIAL PASSENGERS - Acceptance of New Portable Oxygen Concentrator POC
Description: |
A new Portable Oxygen Concentrator model has been accepted. |
Scope: |
Customers using portable oxygen concentrators POC |
Date of Implementation: |
July 25, 2024 |
Considerations: |
In line with the current Brazilian regulation, the Lumiar Health Mini Mercury POC model has been authorized for use across the entire LATAM operation.
Acceptance of this device must adhere to all requirements currently inforce for this type of service. |
Exception: |
N/A |
Section: |