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LATAM TRADE

News & Contingencies

30/12/2021

PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay

UPDATE: As part of an adjustment in the LATAM routes offer, we inform you that a protection process will be initiated for passengers traveling on the Guarulhos (GRU) ⇄ Punta Del Este (PDP) route during the period from January 06, 2022 to February 27, 2022.

Updated on 12/30/21

Description:

This is to inform that the Passenger Protection Policy will offer protection with change to a nearby airport for flights with origin/destination the city of Punta del Este (PDP), Uruguay, until March 2022.

 

For the Guarulhos (GRU) ⇄ Punta del Este (PDP) route, from January 6, 2022 to February 27, 2022, the following protection flights will be offered:

  • LA 8015 GRU ⇄ MVD
  • LA 8016 MVD ⇄ GRU

The GRU ⇄ MVD route is already covered in the previous proposal, but the limited application is until February 27, 2022.

 

For details, see "Considerations".

Scope:

Tickets with flights affected with origin/destination the city of Punta del Este (PDP), Uruguay.

Date of Implementation:

Immediate

Considerations:

Customers with affected flights will be given the option to change their flights to the city of Montevideo (MVD), Uruguay.

 

  • Punta del Este (PDP) ⇄ Montevideo (MVD)

For the GRU ⇄ PDP route they will be offered as protective flights:

 

  • LA 8015 GRU ⇄ MVD
  • LA 8016 MVD ⇄ GRU

Protection will be subject to the original cabin, in the lowest available class.

 

Tickets will be reissued as involuntary and will retain the original fare basis and fare construction.

 

When reissuing, insert the following note under Ticket Endorsements :

 

  • INVOL REROUTE (flight) (date) CNLD

Customers are responsible for any expenses associated to the change of airport (transportation, hotel, etc.).

 

Section:

Sales | Passenger Protection

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Description:

This is to inform that the Passenger Protection Policy will offer protection with change to a nearby airport for flights with origin/destination the city of Punta del Este (PDP), Uruguay, until March 2022.

 

For details, see "Considerations".

Scope:

Tickets with flights affected with origin/destination the city of Punta del Este (PDP), Uruguay.

Date of Implementation:

Immediate

Considerations:

Customers with affected flights will be given the option to change their flights to the city of Montevideo (MVD), Uruguay.

 

         Punta del Este (PDP) ⇄ Montevideo (MVD)

Protection will be subject to the original cabin, in the lowest available class.

 

Tickets will be reissued as involuntary and will retain the original fare basis and fare construction.

 

When reissuing, insert the following note under Ticket Endorsements :

         INVOL REROUTE (flight) (date) CNLD

Customers are responsible for any expenses associated to the change of airport (transportation, hotel, etc.).

 

Customers contacting LATAM proactively to request a change of flight may apply for the flexibilities indicated in CONTINGENCY - Travel Solutions for passengers with affected flights even if the flight concerned has not been canceled.

Section:

Sales | Passenger Protection