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News & Contingencies


SPECIAL SERVICES - Changes to PETC and BSCT confirmation criteria


In an effort to improve our service standards for customers who request the Pet in Cabin (PETC) and Baby Bassinet (BSCT) services, we now offer a flexible booking time limit.



Requests for PETC and BSCT


Implementation date:

August 02



Change to the confirmation standards for the Pet in Cabin (PETC) and Baby Bassinet (BSCT) services, allowing bookings up to 4 hours prior to flight departure. 


The confirmation requirements for these services remain unchanged, hence the need to confirm compliance with all conditions before processing the request. 


In case of confirmation of a non-compliant booking, the service will not be provided at the airport and all changes will be subject to the fare regulations