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Exception Policies - IROPS

24/10/2024

AGREEMENTS - Update on the operation with Wamos Air aircraft on SCL-LAX, SCL-BOG, SCL-LIM routes


We have updated the information regarding the Wamos operation by removing the restriction for the BSCT service.

 

Description

Due to operational needs, the operation of Wamos Air aircraft and crew will be temporarily activated on SCL-LAX, SCL-BOG, LIM-SCL routes. Ground service (sales, after-sales, check-in, airport processes, among others) will be handled as if it were any other LATAM flight.

Scope:

Change of flight equipment for customers travelling on the following dates and routes:

- SCL-LAX-SCL (NOV24 y MAY25)

- SCL-BOG-SCL (starting  01NOV24)

- SCL-LIM-SCL (starting 02NOV24)

They retain the original flight numbers.

Implementation date:

On September 25, 2024, the operator of the distribution systems will change.

Considerations

Wamos Air is a Spanish company specializing in aircraft leasing services.

Flights operated by Wamos Air will be indicated in the sales systems with the message LAXXX “OPERATED BY WAMOS AIR FOR LATAM AIRLINES GROUP”.

Details per flight:

 

Routes

SCL LAX

SCL BOG

LIM SCL

Flight numbers

SCL LAX (LA602)

LAX SCL (LA603)

SCL BOG (LA572, LA710)

BOG SCL (LA575, LA711)

SCL LIM (LA638)

LIM SCL (LA639)

Dates of affectation

NOV 2024 and MAY 2025

Starting 01NOV24 (end date to be defined)

Stating 02NOV24 (end date to be defined)

Wamos flight material

A330-200

A330-200

A330-200

Special services

PETC service is not permitted on flights operated by Wamos, as the space under the seats on Wamos Air aircraft is smaller than LATAM's standard measurements.

Other special services (including BSCT service) can be requested while maintaining the LATAM standard indicated in each chapter in LATAM Trade.

Ancillaries

Seat selection: Seats in the first seven rows and emergency exits are available for sale.

Baggage sales: the same standard is maintained for LATAM flights.

Operations will continue at the departure and arrival terminals used by LATAM. Web check-in processes will also remain available for these flights through latam.com.

COMMERCIAL EXCEPTIONS

Customers with a change of airplane (operated by WAMOS) will be notified. In case they do not agree with this change, the following options may be given (WITHOUT FEE and independent of the penalties item) to customers with tickets issued until September 24, 2024:

a.  Change of date/flight:

- Customers will be able to access a change at no cost, keeping the original route and cabin.

- The protection must be made according to the availability of the original cabin, in the same class or, failing that, the lowest available.

- The reissue will be made involuntarily, maintaining the original fare basis and fare construction.

All reissues must always be supported by an OSI INVOL DUE TO WAMOS AIRCRAFT in the PNR and the message INVOL DUE TO WAMOS AIRCRAFT which must be entered in the endorsement field of the ticket.

b. Refund without penalty:

- Applies to all UNUSED coupons on the ticket and associated ancillaries