09/03/2023
CODESHARE- Website seat assignments for passengers on Delta flights
Description |
With the objective of encouraging self-management in the reservation of seats for LATAM customers traveling on flights operated by Delta Airlines, the option of selecting seats on flights from this operator directly in the order in "My trips" was added to latamairlines.com. |
Scope: |
Purchases through the LATAM website on Codeshare Delta (DL) flights |
Date of Implementation: |
immediate |
Considerations: |
When customers access the LATAM website and their purchase process contains a LATAM codeshare marketing flight operated by Delta Airlines, they will find the following message at the seat selection stage:
The customer must click on “Continue” and will be able to choose the seats in “My trips”, when he has purchased his tickets and will then be directed to the DL website to assign seats:
Some points to be considered:
Delta has the following seat types:
Additionally, we inform you that Delta customers (issued on license plate 006) will also be able to purchase a seat selection from the DL website to the LATAM website (functionality reciprocally enabled for both), however, any post-sale management of EMD -A (exchange or return of the Ancillary) can only be managed through LATAM following current policies (eg return of the ancillary in case of involuntary exchange, etc.) and only for the ancillary. |