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LATAM TRADE

News & Contingencies

22/12/2020

CODESHARE - Passenger endorsement between LATAM and AZUL

 

Description:

This is a reminder that the bilateral agreement signed in Brazil between LATAM and AZUL (AD) allows sales and protection only on flights marketed by LATAM (LA*) and operated by Azul.

Scope:

Customers affected on LA* flights operated by Azul

Considerations:

Considerations on Passenger Protection

 

Example: Original LA* flight (operated by Azul) 



  • Commercial Window: Protect on a 100% LATAM flight or a codeshare LA* flight operated by Azul. Tickets must be reissued as involuntary (subject to cabin availability) as per current definitions and standards. NEVER on a 100% Azul (AD) flight. 

  • Example: Flight LA* (operated by Azul AD) - Original flight:  LA8105 LIM SAO + LA5469* SAO RIO  (flight affected LA*)

    Protection Options:


  • Applicable: LA8105 LIM SAO + LA5456* SAO RIO (operator AD)
    NOT Applicable: LA8105 LIM SAO + AD4002 SAO RIO 

 

Note: Flight numbers are fictional and are used only for illustrative purposes



  • Operational Window:  Passengers are reaccommodated directly by the operator responsible for the cancelletion/rescheduling.

 

For further details regarding protection on interline flights see the Passenger Protection section 

Exception:

N/A

Section:

Sales | Codeshare