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- 0 May 2022
08/05/2022
CONTINGENCY - JUL, Perú. OPERATIONAL SECURITY06/05/2022
CONTINGENCY - MTR, Colombia. Public order problems05/05/2022
Train & Bus Service - Content has been updated about Germany Train Service05/05/2022
PASSENGER PROTECTION - Temporary suspension of the São Paulo (GRU) ⇄ Bauru (JTC) in Brazil
- No content available
- 0 April 2022
29/04/2022
CONTINGENCY - JUL, Perú. Jul airport closure29/04/2022
TICKET CHANGES - Single penalty calculations criteria for all markets28/04/2022
ROUTES - Suspension of Routes IGU ⇄ LIM27/04/2022
CODESHARE - LATAM plates issuance of itineraries on connections with other airlines27/04/2022
CONTINGENCY - Protests in Punta Arenas (PUQ), Antofagasta (ANF), Chile. Trucker strike21/04/2022
PASSENGER PROTECTION - Modification to the Airport Change Policy14/04/2022
PASSENGER PROTECTION - Suspension domestics routes in Brazil14/04/2022
CONTINGENCY - Protests in Ruta doméstica/Internacional Perú . Paro of Air Controllers from Peru12/04/2022
RESERVATIONS - Confirmation of contacts of passengers traveling to/from New Zealand and Australia (AKL/SYD)11/04/2022
CONTINGENCY - Lima (LIM), Perú. Congestion System Migration Lima, Peru08/04/2022
REFUNDS - Purchase Withdrawal Policy in Peru and Ecuador07/04/2022
SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies06/04/2022
PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS01/04/2022
New Irregularity
- No content available
- 0 March 2022
31/03/2022
PASSENGER PROTECTION - Cancellation of the operation to/from Easter Island (IPC)30/03/2022
30/03/22 CONTINGENCY - Protests in Jauja (JAU), Perú. Lock Access Airport Jau25/03/2022
SPECIAL SERVICES - Suspension of AVIH service on SCL ⇄ GYE, LIM ⇄ GYE and LIM ⇄ UIO routes.18/03/2022
SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria14/03/2022
CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA10/03/2022
SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers03/03/2022
PASSENGER PROTECTION - Reduction of frequency for the LIMA - ORLANDO route
- No content available
- 0 February 2022
24/02/2022
Train & Bus Service-The train provider has been updated17/02/2022
Route Suspension for the Second Quarter 202217/02/2022
GROUPS - USE CLAIM14/02/2022
PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries11/02/2022
SPECIAL PASSENGERS - Emotional Support Animals (ESAN) - Cats now accepted on Colombia routes11/02/2022
CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique08/02/2022
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)08/02/2022
CONTINGENCY - [ JAE] ,PERU.03/02/2022
PASSENGER PROTECTION - Reservation management03/02/2022
CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.
- No content available
- 0 January 2022
31/01/2022
CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique25/01/2022
PASSENGER PROTECTION - Protection on BA flights17/01/2022
PASSENGER PROTECTION - Protection on Delta flights12/01/2022
Cancellation of Flights for Health Reasons11/01/2022
EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX
- No content available
- 0 December 2021
30/12/2021
PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay30/12/2021
SPECIAL PASSENGERS - Passengers traveling with a service dog SVAN in Chile24/12/2021
CONTINGENCY - Protests in Lima (LIM), Perú. Risk Strike Air Controllers Corpac23/12/2021
SALES - Ticket Validity20/12/2021
CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.16/12/2021
COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups15/12/2021
CONTINGENCY - Travel restriction due to unforeseen requirements14/12/2021
14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC10/12/2021
CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU09/12/2021
SPECIAL PASSENGERS - Animals in Hold (AVIH) and Pets in Cabin (PETC), new acceptance criteria07/12/2021
CHECK IN - Passengers in Chile’s MINSAL COVID-19 database06/12/2021
06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements03/12/2021
EXCEPTIONS - Improvements to the flexibilities applied to unused tickets02/12/2021
SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate02/12/2021
PASSENGER PROTECTION - Flexibility for changing to a nearby airport
- No content available
- 0 November 2021
29/11/2021
28/11/21 CONTINGENCY - Operational disruption due to Sismo. in IQT,TPP,JAE,CJA,CIX,PIU18/11/2021
PASSENGER PROTECTION - Protection of Group Reservations Without Tickets Issued16/11/2021
CODESHARE - New routes added to the codeshare agreement between LATAM and Delta Air Lines16/11/2021
AVIH - Animals in Hold Carriage Suspension Extended on BR Domestic Routes08/11/2021
EXCEPTIONS - Flexibility Extension for Tickets with Unused Segments
- No content available
- 0 October 2021
- 0 September 2021
- 0 August 2021
26/08/2021
08/26/21 EXCEPTIONS - Extension of exceptions for passengers traveling to/from Argentina during September 202126/08/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia are updated16/08/2021
PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route05/08/2021
CODESHARE - Extension of the Codeshare Agreement between LATAM and Aeromexico05/08/2021
Cancellation of Reservations without Protection
- No content available
- 0 July 2021
30/07/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia29/07/2021
TICKET CHANGES - Simplification of the non-consecutive coupon use process (voluntary)28/07/2021
SPECIAL SERVICES - Changes to PETC and BSCT confirmation criteria28/07/2021
SALES - Ticketing Infants Associated to an ADT Passenger26/07/2021
PASSENGER PROTECTION - Flexibilities for passengers traveling to Chile22/07/2021
PASSENGER PROTECTION - Extension of flight cancellations on the BOG ⇄ GYE route12/07/2021
PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 25, 202108/07/2021
FARES - Ticket issues resume penalties according to the brand purchased02/07/2021
MINORS - UMNR service is resumed for minors between 8 and 14 years old on international routes Peru01/07/2021
SPECIAL PASSENGERS - Maximum Number of SVAN per Passenger01/07/2021
MINORS- Changes to the Infant Policy01/07/2021
Refunds - Update to the refund process in Brazil
- No content available
- 0 June 2021
30/06/2021
ANCILLARIES - Actualization Changes to the seat designation on domestic flights in Brazil, Colombia and Peru24/06/2021
PASSENGER PROTECTION - International operation to/from Chile is cancelled until July 14, 202122/06/2021
ROUTES: New Routes in the BR Domestic Market19/06/2021
CONTINGENCY - Travel Solutions for passengers with affected flights18/06/2021
EXCEPTIONS - Passengers traveling to/from Argentina during July/August 202117/06/2021
ANCILLARIES: New carry-on baggage option for the Basic Brand17/06/2021
Local Policies BR - Non-Consecutive Use of Coupons (Voluntary No Show - R400)10/06/2021
Use of face shield in LATAM operation10/06/2021
PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS Route04/06/2021
AGREEMENTS - End of the Codeshare Agreement between LATAM Airlines and Azul (AD)
- No content available
- 0 May 2021
26/05/2021
PASSENGER PROTECTION - Protection Extension on the GRU ⇄ CDG route.25/05/2021
EXCEPTIONS - Update commercial flexibility for passengers with non-affected flights (except Brazil)24/05/2021
New conditions for face mask wearing in Brazil18/05/2021
CONTINGENCY - Demonstrations in domestic Colombia
- No content available
08/05/2022
CONTINGENCY - JUL, Perú. OPERATIONAL SECURITY
This is to inform that due airport needs, all flights to/from JUL, Perú scheduled for today 08 may 2022 and until may 09, 2022are being affected by delays and/or cancellations.
Due to the foregoing, it has been defined that passengers with affected and unaffected flights have the same flexibilities for changes and/or refunds established in the publication Travel Solutions for passengers with affected flights.
Travel agents will be able to handle reservations following the provisions of this procedure.
The option of protection to a nearby airport without penalty or fare difference is also available for passengers who need to change their airport of origin/destination JUL, Perú, for the airport(s) Cusco (CUZ), Arequipa (AQP), Tacna (TCQ), maintaining the original cabin.