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LATAM TRADE

News & Contingencies

16/01/2020

AIRPORT - Change of Terminal in New York Airport (JFK)

 

Description:

LATAM will move its operations at John F. Kennedy International Airport (JFK) from Terminal 8 to Terminal 4, where Delta Air Lines (DL) operates, on February 1, 2020, coincidental with the end of the codeshare with American Airlines.

 

From this date on, LATAM passengers traveling on LATAM flights in Premium Business and passengers with Black Signature, Black and Platinum category will have access to VIP lounges in Terminal 4.

Scope:

LATAM customers traveling to/from/via New York (JFK), USA.

Implementa

tion date:

February 1, 2020 (change of terminal and Lounge access)

Considerations

Change of terminal at New York airport (JFK):

 

- The new terminal will be updated in GDS as from Saturday, January 18, 2020.

 

- Minimum connection time (MCT) has been updated in GDS.

 

- LATAM airport personnel will be available at Terminal 8 during the first weeks to assist customers who mistakenly go to this terminal.

 

- Additionally, the terminal change is being communicated via email to the contacts entered in the PNR, of all passengers who have reservations to JFK, either as a final destination or connection point.

 

- To minimize the impact of the relocation, passengers with connections in Terminal 8 and whose minimum connection time increased will be protected. 

 

- In order for Travel Agencies to maintain control of their reservations, LATAM will add the protective flight to the reservation, so that the Travel Agent regularizes their tickets.

 

The following should be considered when completing the involuntary reissue process:

  • The original fare construction must be maintained.
  • The change applies without penalty payment.
  • It will be mandatory to add the following note in the Endorsements field of the ticket: "INVOL CHG DUE TO MCT JFK"

- If the passenger does not agree with the alternative offered or if there is still no protection on the reservation, they may opt for the alternatives indicated in the Passenger Protection chapter.

 

Access to VIP Lounges on Terminal 4: 

 

  • At the check-in counter, LATAM will deliver invitations to the VIP lounges of Terminal 4 for the applicable passengers, according to its category and the cabin in which they are traveling.

 

  • To enter, passengers must present their invitation to the VIP lounge, boarding pass where the cabin and/or Elite category is reflected. In the case of elite passengers, they must also present a credential that validates membership category.