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LATAM TRADE

News & Contingencies

23/03/2020

ROUTE - Operational changes in Chiloé, Chile

Due to the closure and total isolation stated for the Island of Chiloé (MHC), LATAM operation to/from this airport is suspended from March 22 to June 16, 2020.

Customers with direct and indirect sale tickets are being notified via LATAM’s centralized channels: email, SMS, LATAM App.  

 

Flights Affected:

LA069 SCL MHC 

LA068 MHC SCL

Protection proposed:

Customers will be re-accommodated on alternative LATAM flights bound for Puerto Montt (PMC), Chile.

 

LATAM will not provide land transportation between Chiloé (MHC) and Puerto Montt (PMC).

Reservation handling:

Protecting LATAM flights to/from PMC are being automatically and centrally added to all direct and indirect sale reservations. Tickets will be reissued as involuntary without penalty and/or fare differences.

 

If protection does not appear in their reservation, customers may be protected as indicated.

 

Travel agents have to complete the process as an involuntary reissue on protected flights, keeping the original fare construction.

 

Customers with booked ancillaries may transfer these services to the new flights, subject to availability.

When reissuing, in Ticket Endorsements box insert the note:

INVOL LA068/069 CLND

Important Note:

If a customer is not satisfied with the alternative itinerary proposed, s/he may request a change or refund as per the terms defined in the Coronavirus commercial exceptions procedure (point 1 - extensive for flights until June 16, 2020, according to the closing date of this airport).