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News & Contingencies


GROUPS - Considerations for changes to a new ticket in group reservations

Please be informed that starting on September 19, 2019, 30% change to a new ticket will be permitted for tickets with 100% domestic flights within Argentina, Chile, Colombia, Ecuador and Peru.

  • The change must be processed as historic reissue, without fare differences or penalty fees (regardless of the ticket regulation), according to the established flow, with backup waiver through the Group Desk.
  • The reissue must maintain the flights and dates originally negotiated for the group (not valid for changes of date, flight or class).
  • The change will be permitted up to 03 hours before flight departure, in case of reissues made during business hours in Argentina, Chile, Colombia, Ecuador and Peru.
  • If the change is made at the check-in window, the new passenger must be checked so as not to generate an impact at the Airport.
  • If the original passenger has already checked baggage, the change will not be possible.

This information will be updated in the Groups chapter