Description:

Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of tickets issued in Brazil. See considerations.

Scope:

Refunds of tickets issued in Brazil for travel between March 19, 2020 and December 31, 2021. 

Tickets or ancillaries refunds on other flight dates will follow the standard refund times and processes existing before the Covid contingency.

Implementation date:

Immediate

Considerations:

According to the law enacted on August 06, 2020, the refund of tickets issued in Brazil will be subject to the following changes:

1. All taxes from tickets will be refunded within 7 days directly to the original form of payment.

2. The deadline for the refund process is 15 business days, but can be extended up to 30 business days due to the high demand generated by the pandemic.

Exception:

Requests for Cancellation without cost in BR (ANAC Resolution 400) remain unchanged.

LT Section:

Refunds