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- 0 March 2021
- 0 February 2021
22/02/2021
REFUND - Update of the refund process in Colombia16/02/2021
PASSENGER PROTECTION - Temporary suspension of certain Long Haul (LH) routes16/02/2021
ROUTE - Suspension of operation between Lima (LIM) and Orlando (MCO)05/02/2021
Change of face covering standards on LATAM flights05/02/2021
PASSENGER PROTECTION - Generalities Passenger Protection
- No content available
- 0 January 2021
29/01/2021
PASSENGER PROTECTION - Changes in the operation due to sanitary restrictions28/01/2021
EXCEPTIONS - Deadline for requesting the 24 Hour Flexibility exception21/01/2021
Refunds - Update to the refund process in Brazil21/01/2021
NAME CORRECTION - Modifications to requests for correction due to omission of name or surname14/01/2021
ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Peru and Ecuador13/01/2021
FARES - LATAM extends fare flexibility07/01/2021
PASSENGER PROTECTION - Alternative protection for passengers flying with Interjet (4O)07/01/2021
SPECIAL PASSENGERS - New definitions for Service and Emotional Support Animals on routes to/from/via the United States07/01/2021
SPECIAL SERVICES - Pets now allowed in the cabin of B787 and B767 aircraft04/01/2021
TICKET CHANGES - International Tickets on Stock 469 (4M)
- No content available
- 0 December 2020
24/12/2020
PASSENGER PROTECTION - Moving to a Near Airport24/12/2020
PASSENGER PROTECTION - Route closure for Sydney (SYD) and Auckland (AKL) airports22/12/2020
CODESHARE - Passenger endorsement between LATAM and AZUL03/12/2020
GROUPS - New Time Limits (TL) for Groups03/12/2020
SPECIAL SERVICES - Resuming of animal transport (AVIH) on domestic flights Brazil03/12/2020
PASSENGER PROTECTION - Flight protection to Orlando airport (MCO)
- No content available
- 0 November 2020
26/11/2020
AIRPORT - Change of Terminal at Mexico City Airport (MEX)19/11/2020
SPECIAL PASSENGERS - Medical Specialty in cases of pregnant passengers17/11/2020
ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Santiago and Guayaquil16/11/2020
16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), Colombia04/11/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Aeroméxico
- No content available
- 0 October 2020
22/10/2020
SPECIAL SERVICES - New maximum weight permitted for PETC in Colombia22/10/2020
SPECIAL PASSENGERS - Acceptance of medical certificates / MEDIF issued online09/10/2020
ROUTES - Changes Calama Airport operation (CJC)09/10/2020
ROUTES - Changes in the operation of Maringá Airport (MGF)08/10/2020
BAGGAGE - Waveski now permitted as special baggage07/10/2020
Passenger Protection: Change in Passenger Protection Policy
- No content available
- 0 September 2020
30/09/2020
FARES - LATAM adds fare flexibility24/09/2020
CODESHARE - Update of the Codeshare agreement with Azul24/09/2020
SPECIAL PASSENGERS - Acceptance boarding assistance dogs (SVAN) to London (LHR)23/09/2020
SPECIAL PASSENGERS - Medical Specialty in cases of Pregnant Passengers11/09/2020
REMEMBER - Ticket validity extension due to covid-1910/09/2020
New checked baggage of 15 kg on domestic route Chile and Ecuador10/09/2020
New list of diseases that require the processing of Medical Certification
- No content available
- 0 August 2020
- 0 July 2020
21/07/2020
Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak14/07/2020
Changes of domestic and international operation in Argentina09/07/2020
Important update from LATAM Airlines Brazil02/07/2020
UPDATE - Exceptions for Group requests due to Coronavirus situation
- No content available
- 0 June 2020
- 0 May 2020
- No content available
- 0 April 2020
- No content available
- 0 March 2020
21/01/2021
Refunds - Update to the refund process in Brazil
Description: |
Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of tickets issued in Brazil. See considerations. |
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Scope: |
Refunds of tickets issued in Brazil for travel between March 19, 2020 and October 31, 2020.
Tickets or ancillaries refunds on other flight dates will follow the standard refund times and processes existing before the Covid contingency. |
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Implementation date: |
September 15, 2020. |
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Considerations: |
According to the law enacted on August 06, 2020, the refund of tickets issued in Brazil will be subject to the following changes:
1. All taxes from tickets will be refunded within 7 days directly to the original form of payment.
b) Involuntary Refund: Up to 12 months after the flight date (of the first unused coupon sent for refund).
In both cases, the amount refunded will be adjusted for CPI variations until the date of payment according to existing refund flows for agencies. |
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Exception: |
Requests for Cancellation without cost in BR (ANAC Resolution 400) remain unchanged. |
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LT Section: |