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History

12/06/2023

TICKET ISSUANCE - Restriction to the issuance of private LATAM tickets on Aeroméxico (AM) without face value

Effective immediately, the sale of AM flights has been restricted for the MEXNRT segments using private LATAM fares without face value. Tickets already issued must be reissued according to the following:

Canceled flights

MEXNRT

Proposed protection:

Flights operated by Japan Airlines JL

Reservation management:

Each agency must reissue the tickets for their affected passengers according to:

  • Passengers on AM flights on the MEXNRT route must be re-accommodated on flights operated by JL on the same original dates
  • Protect in the lowest class available in the same cabin
  • Reissue as involuntary, retaining the original fare basis and fare construction.

Enter in Ticket Endorsements on reissue:

Example:

SKCHG AMXXX MEXNRT  25JUN

Ancillaries:

Must be processed for refund as involuntary