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LATAM TRADE

News & Contingencies

13/07/2022

TICKETING - Pricing Error in Tickets Issued in Premium Business Cabin

Description

Error in ticket sales for travel in Premium Business cabin at a lower fare than the fare applicable to Iberia (IB)/LATAM(LA) flights.

Scope:

LATAM tickets issued on June 15 and 16, 2022 in Premium Business cabin using the fare basis JDN0YNS0.

These reservations will be recognized by the following remark: CANCEL DUE IBERIA REQUEST. 

Implementation Date:

Immediate

Considerations

Customer has a ticket with coupons (OK) available for travel:

 

Offer a refund or travel in Economy Cabin.


If the customer agrees to travel in Economy Cabin:



  • Book in the lowest available class in Economy Cabin of the Iberia (IB) flight. If no availability in IB, book in the lowest available class in Economy Cabin of the LATAM (LA) flight, prioritizing the original travel date range or the dates closest to the original travel date.
  • Reissue the original ticket as involuntary reissue.
  • In the Endorsements box of the new ticket insert: RTIB.

Exception:

N/A

Section:

N/A