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LATAM TRADE

News & Contingencies

28/06/2022

EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)

Description

In an effort to provide greater flexibility to customers with expired tickets who have not rescheduled their travel dates, we are extending the ticket change deadline until December 31, 2022.

Scope:

The following unused tickets apply:

  • With affected flights on domestic or international routes


  • No affected flight only international route

Implementation date:

July 1, 2022

Considerations:

This flexibility option can be applied in cases in which the ticket is already expired,  and with an original travel date from March 1, 2020 according to the following table:

 

Scope:

Original flight date

Status

Change

Expired tickets (more than 12 months from the date of the first coupon)

From March 1, 2020

Unused

Change of date, destination and/or cabin without penalty paying difference.*

 

As a backup, the FLEXJUL2022 endorsement must be left on the ticket at the time of reissuing.

*The reissue will be voluntary, calculating the fare differences according to the new date, route and/or cabin, but without penalty.

 

Considerations:



  • Applies to tickets that have coupons in OK status with no trip started.
  • The change must be made until December 31, 2022.
  • The trip can be rescheduled at any future date depending on the available flight offer.
  • Any subsequent changes will be subject to fare differences, penalties, ticket validity and fare regulations
  • It is always possible to request a refund of the boarding fees, even if the refund of the net fee does not apply or the ticket is expired
  • Affected passengers on non-operational routes (eg: JNB, PPT, etc.). will be eligible to  refund even if their ticket has expired or may opt to the protection option to a nearby airport at no cost (if it is published for that destination) .

Section:

Sales | Summary of coronavirus restrictions