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Rule for crew fares (CREW) sold in the United States is extended

We inform that immediate effect, the special refund condition to the “CREW product” is extended.This applies for issues as of this moment and until March 31, 2020.

This product is distributed to specific agencies in the United States, will allow refund up to two weeks after departure date, If refund is processed after the two week period the penalty after departure stated in the fare rule will apply.


If  refund is made:


Up to two weeks of the trip start date

Allowed without penalty

After two weeks of the trip start date

Subject to fare regulation


This exception to the "penalties" category applies to fares with account code CREW and ticket designator CRW, distributed to specific agencies.

If you require more information about this product or wish to access it, please contact your Sales Support Executive.