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History
- 0 August 2022
- No content available
- 0 July 2022
22/07/2022
SALES - The number of characters' names to be displayed in a LATAM reservation is added.18/07/2022
18/07/22 CONTINGENCY - Manifestations in Jauja (JAU), Peru14/07/2022
REFUND - Reverse Route Exceptions13/07/2022
TICKETING - Pricing Error in Tickets Issued in Premium Business Cabin07/07/2022
CONTINGENCY - Adverse weather conditions in Pereira (PEI), Colombia07/07/2022
GROUPS - Tour Conductor issuance in groups/series in PE/EC/CO/USA and Europe07/07/2022
Refund requests in LATAM due to Right to Retract in Chile01/07/2022
CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia
- No content available
- 0 June 2022
30/06/2022
Face Mask use on LATAM flights30/06/2022
PASSENGER PROTECTION - Update to the protection process for Groups and Series (Schedule Change (WK/SC))29/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador28/06/2022
EXCEPTIONS - Flexibility extension to expired tickets with unused Segments (no trip started)23/06/2022
PASSENGER PROTECTION - Temporary suspension of the São Paulo (GRU) ⇄ Bauru (JTC) in Brazil20/06/2022
PASSENGER PROTECTION - Change of Airport in Argentina is extended20/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador18/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador17/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador16/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador15/06/2022
PARANAIR - New route in codeshare agreement with Paranair (ZP)15/06/2022
REFUNDS - Points to consider about Refunds15/06/2022
CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.13/06/2022
CONTINGENCY - Protests in Ecuador EC. Manifestations in Ecuador09/06/2022
BAGGAGE - Baggage charge at gate is restarted09/06/2022
AGREEMENTS - IET Agreement between LATAM and Boliviana de Aviación (OB)09/06/2022
SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies09/06/2022
PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished03/06/2022
PASSENGER PROTECTION - Cancellation of the operation to/from Jaén (Peru)03/06/2022
CONTINGENCY - Operational Changes in city/airport Jaen (JAE), Perú
- No content available
- 0 May 2022
28/05/2022
CONTINGENCY - Operational disruption due to Floods in REC28/05/2022
CONTINGENCY - Operational Changes in city/airport Juliaca (JUL), Perú.26/05/2022
BAGGAGE - Name of personal item is changed08/05/2022
CONTINGENCY - JUL, Perú. OPERATIONAL SECURITY06/05/2022
CONTINGENCY - MTR, Colombia. Public order problems05/05/2022
Train & Bus Service - Content has been updated about Germany Train Service
- No content available
- 0 April 2022
29/04/2022
CONTINGENCY - JUL, Perú. Jul airport closure29/04/2022
TICKET CHANGES - Single penalty calculations criteria for all markets28/04/2022
ROUTES - Suspension of Routes IGU ⇄ LIM27/04/2022
CODESHARE - LATAM plates issuance of itineraries on connections with other airlines27/04/2022
CONTINGENCY - Protests in Punta Arenas (PUQ), Antofagasta (ANF), Chile. Trucker strike21/04/2022
PASSENGER PROTECTION - Modification to the Airport Change Policy11/04/2022
CONTINGENCY - Lima (LIM), Perú. Congestion System Migration Lima, Peru08/04/2022
REFUNDS - Purchase Withdrawal Policy in Peru and Ecuador06/04/2022
PASSENGER PROTECTION - Route cancellation GRU(⇄) BOS01/04/2022
New Irregularity
- No content available
- 0 March 2022
30/03/2022
30/03/22 CONTINGENCY - Protests in Jauja (JAU), Perú. Lock Access Airport Jau25/03/2022
SPECIAL SERVICES - Suspension of AVIH service on SCL ⇄ GYE, LIM ⇄ GYE and LIM ⇄ UIO routes.18/03/2022
SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria16/03/2022
PASSENGER PROTECTION - Suspension domestics routes in Brazil14/03/2022
CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA10/03/2022
SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers
- No content available
- 0 February 2022
24/02/2022
Train & Bus Service-The train provider has been updated17/02/2022
Route Suspension for the Second Quarter 202217/02/2022
GROUPS - USE CLAIM14/02/2022
PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries11/02/2022
SPECIAL PASSENGERS - Emotional Support Animals (ESAN) - Cats now accepted on Colombia routes11/02/2022
CONTINGENCY - Protests in Iquique (IQQ), Chile. Strike Iquique08/02/2022
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)03/02/2022
PASSENGER PROTECTION - Reservation management03/02/2022
CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.
- No content available
- 0 January 2022
- 0 December 2021
30/12/2021
PASSENGER PROTECTION - Change to a Nearby Airport in Uruguay23/12/2021
SALES - Ticket Validity20/12/2021
CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.16/12/2021
COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups14/12/2021
14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC10/12/2021
CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU07/12/2021
CHECK IN - Passengers in Chile’s MINSAL COVID-19 database06/12/2021
06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements03/12/2021
EXCEPTIONS - Improvements to the flexibilities applied to unused tickets02/12/2021
SPECIAL PASSENGERS - Medical certificate, time limit for issuing a Medical Certificate02/12/2021
PASSENGER PROTECTION - Flexibility for changing to a nearby airport
- No content available
- 0 November 2021
- No content available
- 0 October 2021
- 0 September 2021
- 0 August 2021
26/08/2021
08/26/21 EXCEPTIONS - Extension of exceptions for passengers traveling to/from Argentina during September 202126/08/2021
EXCEPTIONS - Exceptions for passengers traveling to Spain from Argentina, Bolivia and Colombia are updated16/08/2021
PASSENGER PROTECTION - Suspension of the Sao Paulo (GRU) - Boston (BOS) route
- No content available
04/08/2022
SPECIAL PASSENGERS - INF issuance process with ADT already issued
Description: |
The process of issuing infants on already issued adult reservations is updated step-by-step. See more in considerations |
Scope: |
Issuance of infants in adult reserves already issued |
Date of Implementation: |
Immediate |
Considerations: |
In cases where it is necessary to issue separate tickets for infants on 100% LATAM flights, we must take this into account:
1. A new reservation must be created with an ADT and the INF, on the same flights and dates of the parent's PNR. (If you do not have the same flights you must issue on another date but with the same route). 2. Only the INF must be issued. 3. The way in which the INF ticket is incorporated into the adult reservation already issued will be subject to the capacity of the distribution system used by the agency: A. If the GDSs has active the option to add the INF tkt as a passenger to the previously issued adult booking: · Insert INF name in ADTS record locator · Reissue the INF tkt managed in the previous booking as INVOL on the booking class of the ADTs PNR. · Enter the ENDORSEMENT: INF DIFF ADVP · Enter INF name and tkt number: OSI - INF (INF name) TKT 957XXXXXXXX ACCOMPANY ADT B. If the GDSs does not have the option active to add the INF tkt as a passenger in the previously issued adult booking:
4. It is mandatory to cancel the reservation generated for Infant after association.
In cases where a separate Infant ticket is required with flights operated by other airlines we must consider :
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Section: |