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LATAM TRADE

News & Contingencies

10/06/2021

PASSENGER PROTECTION - Protection Extension on the GRU ⇄ BOS Route

Due to commercial requirements, flight cancellation on the Guarulhos (GRU) Boston (BOS) route will be extended from October 01, 2021 to October 31, 2021.

Canceled flights:

During the period ranging from October 01, 2021 to October 31, 2021, the following flights will continue to be cancelled:

 

  • LA 8164 (GRU BOS)
  • LA 8165 (BOS GRU)

Proposed protection:

LATAM flights (LA) to New York (JFK) will be offered, connecting flights with Delta (DL) to Boston (BOS)

Reservation management:

Seeking the best alternative travel solution, a protection agreement was signed with Delta (DL) for the same origin-destination.

 

Protection is subject to availability in the same cabin as the original flight and in the lowest class available.

 

Tickets will be reissued as involuntary and will retain the original fare basis and fare construction.

 

When protecting, insert the following OSI:

 

  • OSI DL INVOL REROUTE DUE TO LA CHANGE FLT

Enter in Ticket Endorsements on reissue:

KCHG LA CNLD

Ancillaries:

Subject to involuntary refund, as ancillary services cannot be offered on other companies.

Exception:

N/A

Important:

If the classes to be protected are not available on DL, or if the customer is not satisfied with the new itinerary alternative, they may apply for the current protection options offered under CONTINGENCY - Travel Solutions for passengers with affected flights.