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LATAM TRADE

News & Contingencies

11/11/2021

PASSENGER PROTECTION - The content is modified on the term to benefit from a protection

Description:

Since the time limit established to give a rescheduling at no cost to passengers affected by an involuntary change or cancellation are subject to the validity of the ticket, the associated content is updated by eliminating the -7 / + 15 days period with respect to the original flight.

Scope:

Passenger protection requests

Implementation date:

Immediate

Considerations

Reservation protection may be provided within the ticket validity period, i.e. up to 12 months after the original flight date in the case of unused tickets, and subject to the maximum stay allowed in the case of partially used tickets.

 

Remind that the change will be without cost subject to availability in the same cabin as long as the same origin / destination and passenger are kept. When this does not occur, the rate differences that may occur should be charged, exempting only the rate penalty.

 

The content of the manual is modified, eliminating any allusion to the -7 / + 15 days period with respect to the original flight to benefit from an involuntary change.