30/06/2022
PASSENGER PROTECTION - Update to the protection process for Groups and Series (Schedule Change (WK/SC))
Description: |
We indicate the process to request Protection of Groups/Series:
If the agency is not satisfied with the options offered, it may cancel the entire group. If tickets have already been issued, they will be fully refunded. |
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Scope: |
Groups and Series issued and not issued |
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Implementation date: |
Immediate |
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Considerations: |
We remind you that the passenger protection policy applies on situations such as:
Options allowed:
If rescheduling less than 90 days for LH groups and 60 days for DOM/REG groups, agencies must request changing the flights affected by Schedule Change according to the following:
If the reservation suffers a new schedule change, these deadlines will start over. Cancellations outside the time limit will retain the penalty charge (ADM penalty/prepayment charge) LATAM's protection criteria seek to offer those flight alternatives that are closest to the original departure schedule, although this may depend on availability (+/- one or two days) and routing (if a direct flight has been canceled, a flight with stopover will be offered). |
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Section: |