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LATAM TRADE

News & Contingencies

23/12/2021

SALES - Ticket Validity

Description:

In case of ticket issuance/reissue, we must consider the application of different scenarios regarding the validity of a ticket. These are:

  • Scenario 1: Considering the flexibilities applied due to the pandemic.
  • Scenario 2: Not considering the flexibilities applied due to the pandemic.

Review the details in the "Considerations" field.

Scope:

Ticket Validity

Date of Implementation:

Immediate

Considerations:

The standard validity of a ticket without considering scenarios that offer flexibilities, presents the following conditions:

 

  • Tickets without initiated travel: 12 months from the start date of travel.
  • Tickets with travel started: According to the maximum stay of the fare.

With these concepts, we no longer consider the issue date as a reference for the validity of the ticket.

 

Due to the Covid-19 pandemic, some flexibilities are offered to passengers, causing changes in the standard ticket validity scenario.

 

Flexibilities/Exceptions:

 

For exceptions due to Covid-19, for tickets with original trip start between March 1, 2020 and December 31, 2020, the change can be made until December 31, 2021, depending on system availability.

 

In accordance with the publication "TARIFAS - Flexibility extension for tickets with unused coupons", we apply a commercial exception on top of what is already established in the current flexibilities.

 

This flexibility benefits passengers with available tickets that are close to expire and who have not yet made the decision to reschedule their trips. With this, the deadline for making the change has been extended until June 30, 2022, as follows:

 

Examples:

 

Scenario 1 - Tickets open with AFFECTED flight on all markets and routes:

 

Ticket

 

LA

3013

O

29SEP

GRU

FOR

0710

OK

OJKREN1

OK

LA

3014

Q

25JUN

FOR

GRU

1730

OK

QJKX0N1

OK

 

This ticket has flights within the established period (between March 1, 2020 and June 29, 2021) and coupon statuses are available for use. Under these conditions, the passenger can rebook their trip until June 30, 2022, according to the available flight offer.

 

Scenario 2 - Tickets open with NO FLIGHTS AFFECTED in all markets and only INTERNATIONAL routes:

 

Ticket

 

LA

8190

O

30NOV

GRU

MIA

0820

OK

QJKREN1

OK

LA

8191

Q

25MAY

MIA

GRU

0815

OK

QJKX0N1

OK

 

This ticket has flights within the stated period (between March 1, 2020 and August 31, 2021) and coupon statuses are available for use. Under these conditions, the passenger can rebook their flight until June 30, 2022, according to the available flight offer.

 

Section:

Sales | Reservations & Ticketing