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LATAM TRADE

News & Contingencies

27/09/2019

EXCEPTIONS - Changes requests for AA fligths on LATAM tickets

We inform you that the system issues to book American Airlines flights are solved. Therefore, the commercial exceptions informed to allow changes or refund are suspended from today September 29th.  From now on, standard sales and rebooking requests can be carried out with this company as usual.

 

Description:

Due to system limitations to process changes on LA codeshare flights operated by American Airlines (AA) and AA prime flights, find below the commercial exceptions to be considered when a passenger requests a voluntary or involuntary date or flight change.

Scope:

Applies to passengers with LATAM tickets issued until Sept. 27

Implementation date:

Immediate.

Considerations:

In order to provide alternatives to process voluntary or involuntary changes, one of the following options should be offered:

 

  1. Request for date changes, reissue will be allowed without penalty and/or fare differences (subject to cabin availability) to fly within ticket validity with any other operator holding an e-ticket agreement with LATAM. Rebooking in the other carrier's flight should be done in the lowest available class of the same cabin.
  2. Change of destination, without penalty but subject to applicable fare differences
  3. Refund without penalty if the carrier alternative does not satisfy the passenger or there is no alternative available. It applies to all unused coupons of the ticket and associated ancillaries. Enter SCL27SEP19 when processing the refund.  

Enter in the Endorsements / Restrictions box of the tkt: SCL27SEP19