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LATAM TRADE - Exclusive Portal for Travel Partners

Operational Warnings & Contingencies

23/05/2018

CONTINGENCY - Commercial Exceptions due to Truckers' Strike in Brazil

 

 LATAM COMMERCIAL EXCEPTIONS

Due to

Truckers strike in Brazil that is restricting the distribution of fuels to aircrafts.

Passengers

On LATAM flights affected by itinerary changes (rescheduled/cancelled).

Traveling

From/to/through Aracaju (AJU) Brasília (BSB) e Recife (REC)

Original flight date

May 23 and 24, 2018

Additional conditions

N/A

May choose ONE of the following options FREE of penalty according to:


Change of date/flight

rerouting

 

Passengers on flights affected

a) For LATAM Tickets issued in any country EXCEPT Brazil:

- To travel today or up to 15 days after the original travel date – SUBJECT TO CABIN AVAILABILITY (no fare differences apply)

- Beyond 15 days - SUBJECT TO FARE DIFFERENCES and ticket validity

b) For LATAM tickets issued in Brazil:

- To fly until the ticket validity - SUBJECT TO CABIN (no rate differences apply)

Change of origin or destination

No penalty, subject to fare differences and ticket validity.

In Endorsement box enter

AJU23MAY18

OSI in reservation

INVOL CHG DUE TO AJU23MAY18

Passengers who decline to make a change may request a refund according to:

Refund

Without penalty only for passengers affected by itinerary changes:

Applies to all UNUSED coupons of the TKT and EMD.

Enter the message AJU23MAY18  when processing the refund.

(*) Change subject to cabin availability on LATAM flights implies that the travel agent must make the reservation in the original booking class. If the class is not available, the agent must reserve in the lowest booking class available in the same cabin of the LATAM flight and complete the involuntary ticket reissue.
In other words, it is no longer necessary to contact the LATAM Sales Support Agent to request the original booking class.

Important:

  • Changes of date/flight/rerouting apply maintaining the same origin/destination
  • Change of origin or destination means flying to/from a city different than the one printed on the original flight coupon
  • Ancillaries associated to the ticket are subject to changes and/or refund depending on the action taken with the ticket.