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EXCEPTIONS - Due to the change of city in which the final of the Copa Libertadores 2019 will be held

This update applies from today November 6th - 3:00 p.m. (LT CL)

Applicable to:

All sales channels


Due to the change of dates of the final of the Copa Libertadores 2019, commercial exceptions are granted to passengers on flights to Santiago (SCL). The exception is granted upon presentation of the supporting documentation proving confirmed assistance at the final game (see considerations)


Applies to passengers presenting proof of confirmed assistance to the final game on flights to/from Santiago (SCL) between November 18 and 25, 2019.

Applies to passengers with tickets issued until November 5th, 2019.

Implementation date:



Due to this unexpected situation and in order to provide flexible travel options to passengers affected, one of the following options will be allowed:


  • Passengers with original destination SCL may change their destination to LIM, without penalty fee but subject to the applicable fare differences keeping same date ranges and original stay.
  • Include in Endorsements / Restrictions: CONMEBOL
  • Refund without penalty for all unused ticket coupons.


To apply for this exception, passengers must produce proof of attendance confirmed at the final game. The exception should be supported introducing the waiver "Publicación Contingencia Procom". The exception may be extended to companions traveling on the same flights and dates.


The ancillaries associated with the ticket are subject to change and / or refund following the same action performed with the ticket.