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LATAM TRADE

News & Contingencies

02/03/2020

CONTINGENCY - Temporary suspension of the São Paulo (GRU) - Milan (MXP) route

 

 LATAM COMMERCIAL EXCEPTIONS

Due to:

Temporary suspension of the São Paulo (GRU) - Milan (MXP) route

Passengers Traveling:

On the São Paulo (GRU) route, Brazil Milan (MXP), Italy.

Original flight date:

From March 2 to April 16, 2020.

May choose ONE of the following options FREE of penalty according to:


Change of date/flight

rerouting:

Passengers on on canceled or rescheduled flights

a) For LATAM Tickets issued in any country EXCEPT Brazil:

 

- To travel today or up to 60 days after the original travel date – SUBJECT TO CABIN AVAILABILITY *(no fare differences apply)

 

- Beyond 60 days - SUBJECT TO FARE DIFFERENCES and ticket validity

 

b) For LATAM tickets issued in Brazil:

- To fly until the ticket validity - SUBJECT TO CABIN (no rate differences apply)

Change of origin or destination 

No penalty, subject to fare differences and ticket validity.

In Endorsement box enter:

MXP02MAR20 

OSI in reservation:

INVOL CHG DUE TO MXP02MAR20 

Passengers who decline to make a change may request a refund according to:

Refund 

Without penalty for all passengers (with or without canceled or rescheduled flights): 

 

Applies to all UNUSED coupons of the TKT and EMD.

Enter MXP02MAR20 

Additional considerations

Details:

As priority, the protection should be on flight operated by Air France (AF), Alitalia (AZ) and Vueling (VY) in the same class of service or lower available in the original cabin.

(*) Change subject to cabin availability on LATAM flights implies that the travel agent must make the reservation in the original booking class. If the class is not available, the agent must reserve in the lowest booking class available in the same cabin of the LATAM flight and complete the involuntary ticket reissue. In other words, it is no longer necessary to contact the LATAM Sales Support Agent to request the original booking class.

 Important:

  • Changes of date/flight/rerouting apply maintaining the same origin/destination
  • Change of origin or destination means flying to/from a city different than the one printed on the original flight coupon
  • Ancillaries associated to the ticket are subject to changes and/or refund depending on the action taken with the ticket.

 

Passengers should be advised to check the status of their flight at latam.com before going to the airport.