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LATAM TRADE

News & Contingencies

06/06/2019

ANCILLARIES - Considerations when booking seats on codeshare flights

FYI - This is to inform about the seat reservation policy on codeshare flights marketed by LATAM and operated by other carriers.

Description:

On codeshare flights operated by other companies, there are no restrictions for assigning seats in the Business cabin. Therefore, agents can book the seat directly in the system.

 

In Economy cabin, seat assignment is subject to the operating carrier’s seat pre-booking policies. See considerations.

 

Scope:

Booking seats on codeshare flights marketed by LATAM.

Implementation date:

Currently in effect.

Considerations:

On codeshare flights marketed by LATAM, seats must be booked every time a customer requests so.

 

Only in the case of system limitations for pre-booking a seat in any cabin (e.g. a seat is booked but not confirmed), the agent must instruct the customer to book the seat directly with the operating carrier at the time of checking in for the flight at the airport.

 

Important: If an EMD is introduced when booking a seat on a codeshare flight, the reservation process must be stopped and the customer must be informed that the seat will only be assigned at the airport.

Exception:

N/A

LT Section:

Sales | Ancillary Products