Description:

We have updated the information regarding that the request for cats as emotional support animals (ESAN) is restricted on the Wamos operation on flights to/from Colombia.

Scope:

Customers who need to travel with a cat as their Emotional Support Animal (ESAN).

Implementation date:

Immediate

Considerations:

Wamos Air is a Spanish company specializing in aircraft leasing services.

Flights operated by Wamos Air will be indicated in the sales systems with the message LAXXX “OPERATED BY WAMOS AIR FOR LATAM AIRLINES GROUP”.

Details per flight:

Operations will continue at the departure and arrival terminals used by LATAM. Web check-in processes will also remain available for these flights through latam.com.

COMMERCIAL EXCEPTIONS

Customers with a change of airplane (operated by WAMOS) will be notified. In case they do not agree with this change, the following options may be given (WITHOUT FEE and independent of the penalties item) to customers with:

- SCL LAX, SCL BOG, SCL LIM routes: tickets issued until September 24, 2024

- SCL-MEX route: tickets issued until December 21, 2024.

a. Change of date/flight:

- Customers will be able to access a change at no cost, keeping the original route and cabin.

- The protection must be made according to the availability of the original cabin, in the same class or, failing that, the lowest available.

- The reissue will be made involuntarily, maintaining the original fare basis and fare construction. All reissues must always be supported by an OSI INVOL DUE TO WAMOS AIRCRAFT in the PNR and the message INVOL DUE TO WAMOS AIRCRAFT which must be entered in the endorsement field of the ticket.

2.  Refund without penalty:

- Applies to all UNUSED coupons on the ticket and associated ancillaries