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Exception Policies - IROPS

09/01/2025

PASSENGER PROTECTION - Suspension of the GIG ⇄ NAT e SLZ ⇄ THE


We inform you that, due to Operational needs, the routes between Galeão (GIG) ⇄ Natal (NAT) and the routes São Luiz (SLZ) ⇄ Teresina (THE) will cease to operate from March 30, 2025, until further notice.

Canceled flights:

Here's the translation of the given text into English:

The following flights will be canceled:

- Galeão (GIG) ⇄ Natal (NAT)

LA 3894

LA 3895

- São Luiz ⇄ Teresina (THE)

LA 3498

LA 3499

Proposed protection:

Protection on LATAM Holding flights with connections via BSB, SAO, and FOR.

Reservation management:

As an alternative travel option for passengers affected by this suspension, it  is possible to offer changing the connection to offered as follows:

- Galeão (GIG) ⇄ Natal (NAT): Protection on LATAM flights with connection in Guarulhos (GRU), Congonhas (CGH), or Brasília (BSB).

- São Luiz ⇄ Teresina (THE): Protection on LATAM flights with connection in Brasilia (BSB) or Fortaleza (FOR).

The reissuance will be done as involuntary, keeping the original fare basis and  fare construction.

Passengers who do not accept the proposed protection are eligible to  the flexibilities defined in Sales | Passenger Protection.

Enter in Ticket Endorsements on reissue: 

SKCHG  with details of the affected flight.

Ancillaries:

Ancillaries will receive the same treatment as tickets.