27/11/2024
PASSENGER PROTECTION - Suspension of the MDE ⇄ SMR & CLO ⇄ SMR route
We inform you that, due to operational needs, the route between Medellín (MDE) ⇄ Santa Marta (SMR) and Cali (CLO) ⇄ Santa Marta (SMR) will cease operations from March 30, 2025, until further announcement.
Canceled flights: |
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Proposed protection: |
Protection on LATAM flights with connection via BOG. |
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Reservation management: |
As an alternative travel option for passengers affected by this suspension, it is possible to offer changing the connection to Bogotá (BOG), while keeping the origin and destination.
The reissuance will be done as involuntary, keeping the original fare basis and fare construction.
Passengers who do not accept the proposed protection are eligible to the flexibilities defined in Sales | Passenger Protection. |
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Enter in Ticket Endorsements on reissue: |
SKCHG with details of the affected flight. |
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Ancillaries: |
Ancillaries will receive the same treatment as tickets. |