08/04/2021
PASSENGER PROTECTION - Protection option for the routes San Cristóbal Galápagos (SCY) and Baltra Galápagos Islands (GPS) in E...
Description: Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now in...
08/04/2021
PASSENGER PROTECTION - New Change to a Nearby Airport options in Brazil involving the airport of Chapecó (XAP)
Description: Due to the permanent or temporary suspension of certain routes, protection for change to a nearby airport now in...
08/04/2021
FARES - Discount for Minors now authorized in individual reservations
Description: The discount for Minors (CHD/INF) is now authorized if allowed by the applicable fare regulation for fares espec...
07/04/2021
SALES - Reduced operation between Lima (LIM)- Buenos Aires (EZE) during the month of April
Due to government restrictions in Argentina, the operation between Lima (LIM), Peru, and Buenos Aires (EZE), Argentina, has b...
01/04/2021
PASSENGER PROTECTION - Added flexibility for passengers traveling to/from Chile
Description: New travel exceptions to passengers with unaffected flights traveling to/from Chile due to new statements report...
01/04/2021
PASSENGER PROTECTION - Flight protection to Orlando (MCO) via Miami (MIA
Description: The protection option on LATAM flights via Miami (MIA) for flights to Orlando Airport (MCO) is extended until Ju...
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31/03/2021
SPECIAL SERVICES - UMNR service on flights to/from Chile is suspended
Description: Due to the implementation of restrictive health measures in Chile, as of March 31, 2021, the Unaccompanied Minor...
25/03/2021
PASSENGER PROTECTION - Change of Airport in Argentina is extended
Description: "Change of Airport" policy is extended until june 30, 2021, for cancelled internationals flights to/from Salta (...
25/03/2021
EXCEPTIONS TO COMMERCIAL POLICIES - Exceptions due to name or FOID correction
Description: In an effort to manage name/surname corrections more effectively, we provide an updated table with new examples ...
25/03/2021
New conditions for face mask wearing in Brazil
Description:: Due to the requirements of the National Health Surveillance Agency (ANVISA), the procedures related to face mas...
24/03/2021
COMMERCIAL EXCEPTIONS - Passengers traveling on Peru domestic routes
Applicable to: Contact Center and Tickets Offices Peru Description: Due to the internal restrictions established in Peru, the...
16/03/2021
PASSENGER PROTECTION - Changes in the operation due to sanitary restrictions
The GRU - LIS - GRU temporary suspension, has been extended until April 15, 2021, except for flights on dates March 21, 23 an...
11/03/2021
ANCILLARIES - New Ancillary: 15 KG Checked Baggage in the domestic market Colombia
Description: Please be informed from 03/11/21 the new ancillary - 15 k checked bag - will be available in domestic flights wi...
11/03/2021
PASSENGER PROTECTION - Added flexibility for passengers traveling to Chile
Description: Please be advised that according to statements made by health authorities in Chile, as of March 11th 2021 passen...
08/03/2021
03/08/21 PASSENGER PROTECTION - Cancellation of the routes: GRU ⇄ BOS and GRU ⇆ CDG.
Description Due to commercial requirements, the following routes will have their flights cancelled, so protection agreements ...
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22/02/2021
REFUND - Update of the refund process in Colombia
Description We inform that from February 22, 2021, for the Colombian market, the payment of refunds will be made through the ...
16/02/2021
PASSENGER PROTECTION - Temporary suspension of certain Long Haul (LH) routes
Description Due to commercial constraints, LATAM will cancel flights on the following routes. Protection agreements have been...
16/02/2021
ROUTE - Suspension of operation between Lima (LIM) and Orlando (MCO)
Since February 16, 2021, the operation between Lima, Peru and Orlando, United States, has been suspended for flights between ...
05/02/2021
Change of face covering standards on LATAM flights
Description: In line with the recommendations issued by international organizations like the International Air Transportation...
05/02/2021
PASSENGER PROTECTION - Generalities Passenger Protection
Description: Protection to Iberia (IB) operated flights is suspended until further notice for routes connecting international...
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28/01/2021
EXCEPTIONS - Deadline for requesting the 24 Hour Flexibility exception
Description: This is to inform that the 24 Hour Flexibility may only be requested before the scheduled departure time of the ...
28/01/2021
REFUND – Refunds from Travel Agencies reporting to BSP
Description This is a reminder that LATAM has reactivated the option for refund via auto-discount through distribution system...
21/01/2021
Refunds - Update to the refund process in Brazil
Description: Due to the new government measures adopted in Brazil, a number of changes have been introduced to the refund of ...
21/01/2021
NAME CORRECTION - Modifications to requests for correction due to omission of name or surname
Description Corrections due to omission of name maintaining surname and vice versa, can be made without waiver. Consider that...
14/01/2021
ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Peru and Ecuador
Description: Due to carga limitations and baggage demand on flights on the route between Peru and Ecuador, the acceptance of ...
13/01/2021
FARES - LATAM extends fare flexibility
Description: a) For customers who purchase their tickets until June 30, 2021, the option of multiple changes free of penalty,...
07/01/2021
PASSENGER PROTECTION - Alternative protection for passengers flying with Interjet (4O)
Description: Due to the recurring cancellations of Interjet (4O) flights, LATAM decides to offer alternatives to passengers w...
07/01/2021
SPECIAL PASSENGERS - New definitions for Service and Emotional Support Animals on routes to/from/via the United States
Description: This is to inform that, in compliance with the regulations issued by the United States Department of Transportat...
07/01/2021
SPECIAL SERVICES - Pets now allowed in the cabin of B787 and B767 aircraft
Description: The Pet in Cabin (PETC) service is now available onboard our B878 (all configurations) and B767 aircraft. With t...
04/01/2021
TICKET CHANGES - International Tickets on Stock 469 (4M)
Publish date: December 31, 2020 Description Due to the suspension of Code 4M and the discontinuation of ticket stock 469 in a...
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22/12/2020
CODESHARE - Passenger endorsement between LATAM and AZUL
Description: This is a reminder that the bilateral agreement signed in Brazil between LATAM and AZUL (AD) allows sales and pr...
03/12/2020
GROUPS - New Time Limits (TL) for Groups
Publish Date: December 03, 2020 Description: This is to inform of new time limits for groups Scope: Group ticketing Implement...
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26/11/2020
AIRPORT - Change of Terminal at Mexico City Airport (MEX)
Description: LATAM will move its operation at International Airport Benito Juárez in Mexico City (MEX) from Terminal 1 to Ter...
19/11/2020
SPECIAL PASSENGERS - Medical Specialty in cases of pregnant passengers
Publish Date: November 19, 2020 Description: Medical certificate considerations for pregnant passengers are updated. See cons...
17/11/2020
ANIMALS IN HOLD - Suspension of AVIH transportation on flights between Santiago and Guayaquil
Description: Debido a limitaciones de carga y demanda de equipaje en los vuelos LA1446 y LA1447 de la ruta entre Santiago (SC...
16/11/2020
16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), Colombia
16/11/20 CONTINGENCY - Operational disruption due to hurricane Iota in San Andrés (ADZ), ColombiaThis is to inform that due t...
04/11/2020
CODESHARE - New bilateral codeshare agreement between LATAM and Aeroméxico
This is to inform that LATAM Airlines (LA) and Aeroméxico (AM) have initiated a bilateral “free sale” codeshare agreement for...
Nessun contenuto disponible
22/10/2020
SPECIAL SERVICES - New maximum weight permitted for PETC in Colombia
Description: In an effort to match local market conditions (Colombia), LATAM is adjusting the maximum weight permitted for pe...
22/10/2020
SPECIAL PASSENGERS - Acceptance of medical certificates / MEDIF issued online
Description: To facilitate the process of medical certification and MEDIF in the current context of COVID, it will be accepte...
Nessun contenuto disponible
30/09/2020
FARES - LATAM adds fare flexibility
Description: LATAM adds flexibility to its fares in order to allow customers who purchase their tickets until December 31, 20...
11/09/2020
REMEMBER - Ticket validity extension due to covid-19
Description: This is to remind you that all changes requested by a customer must be processed within the ticket validity peri...
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27/08/2020
EXCEPTIONS - Commercial flexibility for passengers with non-affected flights
Publication date: August 27, 2020 Description: Commercial flexibility for passengers with NON cancelled/rescheduled flights i...
27/08/2020
CONTINGENCY - Travel Solutions for passengers with affected flights
Publication date: August 27, 2020
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22/07/2020
FARES - Basic fare added to South American and Caribbean routes
As part of our commitment to offer increased options, personalized service and flexibility to all our customers, LATAM has ex...
21/07/2020
Commercial Exceptions due to travel restrictions in response to Coronavirus outbreak
All tickets reissued after 20:00 LT CL of 21JUL20 must abide by the following conditions: LATAM COMMERCIAL EXCEPTIONS Due to:...
14/07/2020
Changes of domestic and international operation in Argentina
Update to exceptions for passengers holding international tickets to/from Argentina. Description Due to the impact of the COV...
09/07/2020
Important update from LATAM Airlines Brazil
LATAM formalizes second tranche of DIP financing and announces LATAM Airlines Brazil’s Chapter 11 incorporation The committed...
02/07/2020
UPDATE - Exceptions for Group requests due to Coronavirus situation
Description: Exceptions for Groups, due to Coronavirus Scope: Group Reservations Implementation Date: Immediate Consideration...
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25/06/2020
AIRPORT - Exceptions to the mandatory use of protective masks on board LATAM flights
Description: This is to inform that those passengers allowed to travel without a protective face mask, as informed on May 7 i...
18/06/2020
Annuncio importante sull'operazione in Argentina
Gentile Partner, Per prima cosa, ci auguriamo che sia tu che i tuoi clienti stiate bene. Durante gli ultimi mesi ti abbiamo a...
17/06/2020
Important announcement regarding operations in Argentina
Dear Travel Partner, First of all, we hope that you and your family are well. During the last months, we have informed you ab...
Nessun contenuto disponible
Nessun contenuto disponible