12/11/2022
12/11/22 CONTINGENCY - Adverse weather conditions in São Paulo, (GRU e CGH) DOM
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in São Paulo, (GRU e CGH) DOM Customers traveling: From/to/thr...
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30/10/2022
CONTINGENCY - Manifestations in Santa Cruz (VVI), Bolivia
LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Santa Cruz (VVI), Bolivia, that hinder access to the Airport Customers ...
27/10/2022
CONTINGENCY - Communication and Flexibility flight LA1325/26OCT22 SCLASSU
We inform that affected passengers of flight LA1325 26OCT22 SCLASSU STD 1550 Alternate in IGU, have the following commercial ...
13/10/2022
ANCILLARIES - Trattamento di ancillaries per cambi e restituzioni di ticket aerei
Descrizione Si inseriscono modifiche al trattamento di ancillaries nei processi di postvendita (cambi e restituzioni). Ambito...
13/10/2022
Modifica degli standard LATAM per l'utilizzo delle mascherine
Descrizione: L'uso delle mascherine a bordo è stato modificato diventando facoltativo su tutti i voli LATAM, tranne che in Co...
09/10/2022
CONTINGENCY - Operational reasons in Congonhas (CGH)
LATAM COMMERCIAL EXCEPTIONS Due to: Operational reasons at Congonhas (CGH) airport, Guarulhos (GRU) DOM Brazil Customers trav...
09/10/2022
CONTINGENCIA - Necesidades operacionales en Congonhas (CGH)
EXCEPCIONES COMERCIALES LATAM Debido a: Necesidades operacionales del aeropuerto de Congonhas (CGH), Guarulhos (GRU) DOM Bras...
07/10/2022
CONTINGENCY - Adverse weather conditions in San Andrés (ADZ), Colombia
LATAM COMMERCIAL EXCEPTIONS Due to: Adverse weather conditions in San Andrés (ADZ), Colombia Customers traveling: From/to/thr...
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29/09/2022
BAGGAGE - Baggage charge at the boarding gate is activated
Description: Please be informed that since Basic Brand does not have carry on as part of the baggage allowance, passengers wh...
29/09/2022
CONTINGENCIA - Huracán Ian en Orlando (MCO)
EXCEPCIONES COMERCIALES LATAM Debido a: Huracán Ian en Orlando (MCO) Pasajeros Viajando: Desde/hacia/vía: Orlando (MCO) Fecha...
28/09/2022
CONTINGENCY - Hurricane Ian en Miami (MIA)
LATAM COMMERCIAL EXCEPTIONS Due to: Hurricane Ian in Miami (MIA) Customers traveling: From/to/through: Miami (MIA) Original f...
01/09/2022
TUTELA DEI PASSEGGERI – Sospensione delle rotte LIM ⇄ MCO
Per esigenze commerciali, l’operatività tra LIM ⇄ MCO è sospesa fino al 14 giugno 2023.
01/09/2022
Tutela dei Passeggeri - Protezione 2° Ticket interessato
Descrizione Con l’obiettivo di offrire maggiore flessibilità a clienti con due biglietti LATAM quando uno di essi è riprogram...
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31/08/2022
TUTELA DEI PASSEGGERI - Esenzione da costi per cambiamento involontario della tipologia di passeggero
Descrizione Allo scopo di migliorare l’esperienza dei clienti che sono stati interessati da un cambiamento involontario, quan...
25/08/2022
SERVIZI SPECIALI – Modifica delle condizioni per l’accettazione di animali in stiva (AVIH)
Descrizione Si aggiornano i requisiti per l’accettazione di animali meticci, incroci di razze brachicefale che viaggiano come...
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18/07/2022
18/07/22 CONTINGENCY - Manifestations in Jauja (JAU), Peru
LATAM COMMERCIAL EXCEPTIONS Due to: Demonstrations at Jauja (JAU), Peru , that hinder access to the Airport Customers traveli...
14/07/2022
REFUND - Reverse Route Exceptions
Descrizione LATAM consente la restituzione di un biglietto per i passeggeri che hanno acquistato il biglietto con il percorso...
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30/06/2022
Uso delle maschere nei voli LATAM
Descrizione: A seguito di tutte le raccomandazioni di organizzazioni internazionali come l’International Air Transport Associ...
30/06/2022
RIPROTEZIONE PASSEGGERI - Aggiornamento del processo di riprotezione per Gruppi e Serie (Cambiamento Orario (WK/SC))
Descrizione: Indichiamo la procedura per richiedere la Riprotezione dei Gruppi/Serie: Se non è ancora stato fatto il CLAIM: (...
28/06/2022
ECCEZIONI - Estensione flessibilità biglietti scaduti con tratte non utilizzate (nessun viaggio iniziato)
Descrizione Al fine di offrire maggiore flessibilità ai passeggeri con biglietto scaduto che non hanno deciso di riprogrammar...
15/06/2022
REFUNDS - Points to consider about Refunds
This is to inform our Travel Agents of the following additions to our refund policy that will come into effect immediately. 1...
15/06/2022
PARANAIR - Nuova rotta in accordo codeshare con Paranair
Descrizione: L'accordo di codeshare con Paranair (ZP) aggiunge la rotta tra Asunción e Santa Cruz de la Sierra ⇄ sui seguenti...
09/06/2022
SPECIAL SERVICES - Update temporary Restriction of Dogs Entering the U.S. from Countries Considered at High Risk for Rabies
Effective June 10, 2022, the temporary restriction on entry of dogs into the United States from high-risk countries for canin...
09/06/2022
PASSENGER PROTECTION - Operation to/from Easter Island (IPC) is reestablished
Description: The reestablishment of operations to/from Rapa Nui has been confirmed by the local authorities as of August 04 t...
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18/03/2022
SPECIAL PASSENGERS - Animals in Hold (AVIH), new acceptance criteria
Description: New acceptance criteria for the kennel bottle dispensers for AVIH. Scope: Animals in Hold (AVIH) service Impleme...
16/03/2022
PASSENGER PROTECTION - Suspension domestics routes in Brazil
Canceled routes: Due to commercial needs, the sale and operation of the following domestic routes in Brazil have been suspend...
14/03/2022
CONTINGENCY - Protests in Frankfurt (FRA), Alemania. Personal Strike Security Apt FRA
This is to inform that due to local demonstrations, all flights to/from Frankfurt (FRA), Alemania scheduled for today 15 mar ...
10/03/2022
SERVICE - The Advance Health Documentation Review Service has been created. (Ready to Fly)
Descripción Due to the constant changes in the presentation of health documentation on international flights, the Ready to fl...
04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers
Description: Please keep in mind that there are mandatory data in the creation of a reservation, and it is of utmost importan...
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17/02/2022
Route Suspension for the Second Quarter 2022
Due to operational requirements, the following routes have been suspended until June 2022: CLO ⇄ LIM, CUZ ⇄ SCL, IGU ⇄ LIM, L...
17/02/2022
GROUPS - USE CLAIM
Publication date: February 17, 2022. Description Update for the group reservation claim procedure Considerations: We remind y...
14/02/2022
PASSENGER PROTECTION - Involuntary Changes to Revenue Tickets with OAL Itineraries
Description: New definitions for managing Involuntary Changes to revenue tickets Scope: LATAM revenue tickets containing itin...
08/02/2022
PASSENGER PROTECTION - Extension of flight cancellations to Sydney (SYD) and Auckland (AKL)
03/02/2022
PASSENGER PROTECTION - Reservation management
Description: We remind all travel agents that in case of flight changes or cancellations, in which a passenger's travel sched...
03/02/2022
CHECK IN - SSR DOCS - Document Secure Flight Considerations for flights to the U.S.
Description: Due to the high volume of inconsistencies in the information entered in the SR DOCS field of the PNR, we reinfor...
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11/01/2022
EXCEPTIONS - Due to operational needs on the international routes GRU-BCN/JFK/LIS/MEX
Due to commercial requirements, LATAM will provide commercial exceptions to customers traveling on flights operated by LATAM,...
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23/12/2021
SALES - Ticket Validity
Description: In case of ticket issuance/reissue, we must consider the application of different scenarios regarding the validi...
20/12/2021
CONTINGENCY - The availability of the routings GRUMADGRU and GRUJFKGRU has been re-established.
We inform you that the flights that were incorrectly deleted on 7th December are again available on your GDS. GRUMADGRU del 0...
16/12/2021
COMMERCIAL EXCEPTIONS - Non-consecutive coupon use for ticketed groups
Description: Exclusively on occasion of the Cali 2021 Junior Pan American Games, we are authorizing non-consecutive coupon us...
14/12/2021
14/12/21 CONTINGENCY - Cúcuta (CUC), Colombia. Contingency in CUC
This is to inform that due airport needs, all flights to/from Cúcuta (CUC), Colombia scheduled for today 14 dic 2021 are bein...
10/12/2021
CONTENGENCY - ERROR CANCELLATION FOR ROUTES GRUMADGRU and GRUJFKGRU
Please be advised that due to an error in publication on Tuesday, December 7, direct flights for these routes were canceled: ...
07/12/2021
CHECK IN - Passengers in Chile’s MINSAL COVID-19 database
Description This is to inform that domestic check-in is linked to the Ministry of Health’s (MINSAL) database and therefore bl...
06/12/2021
06/12/21 CONTINGENCY - Travel restriction due to unforeseen requirements
Due to the change in the entry policy established for passengers traveling to the United Kingdom, it has been defined to prov...
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