This is to inform that with immediate effectiveness the countries that charge an administrative fee for refunds due to exact ticket duplicate are updated, according to the following:

The following are the administrative fees applied:

Considerations:

In Bolivia, 14.94% VAT must be added to the aforementioned administrative fee.

For the rest of the countries the amount of the administrative fee already includes taxes, so it is not necessary to add them

This information will be updated in Refunds/Exceptions due to duplicate tickets